Channel Experience

Could this be one of those rare moments to do the best work of your career?

 The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we're a fresh face bringing you Australia's favourite lottery games, we're an experienced team. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.  

Share joy, spark possibilities and join the winning team today

The Channel Experience & Development role is to work with the Communications and Engagement team  and broader Channel teams to lead the continuous improvement of the B2B experience for all touch points with our Channel partners, by establishing and coordinating the execution of business activities.

With a channel-oriented focus, you will collaborate with internal business units and agreed external suppliers to determine and drive engagement activities, optimising the end-to-end delivery of business initiatives, network platforms and tools to effectively meet the needs of the retail and licensed venue networks. 

You will be the voice of our channel partners. Through consultation and engagement activities, you will ensure their voices are heard and translated to implementing internal actions to increase engagement with best-in-class outcomes.

What you'll do

• Lead the coordination, administration and execution of engagement activities to deliver increased participation and results, measured by regular Voice of Business Customer surveys.
• Proactively collaborate with internal stakeholders to support the seamless and timely development and design of content for the delivery of the communication and engagement strategy. 
• Understand the competitive landscape, key retail drivers and customer insights to develop and drive activations
• Effectively pursue and implement system and process efficiencies that promote higher engagement and enhanced experience for our Channel partners
• Manage the execution of Channel's involvement in industry events and initiatives in line with agreed budgets
• Manage the Trade Marketing Budget.
• Effectively maintain stakeholder engagement and supplier relations for improved collaboration and successful outcomes
• Support supplier management and financial assistance, including raising purchase orders, processing invoices, and reviewing spend against forecast
• A strong focus on customer satisfaction that delivers high-quality service to all stakeholders
• Manage network activities and business initiatives that support revenue-driving activities
• Effectively identify solutions and present considerations relating to various platforms, systems, and business initiatives that reduce network impact and support the key drivers outlined in the Channel Operating Plan.

What you'll bring 

• Formal qualifications in Business, Marketing or equivalent work experience, or a combination of study and work experience
• Experience working in event management (desirable but not required)
• Proven high level of planning and organisational skill
• Intermediate MS Office skills, especially in Word, Excel, and PowerPoint
• Ability to work as part of a team
• Build and maintain relationships with internal & external stakeholders
• Experience managing operating budgets
• Experience managing vendor relationships end-to-end

What you'll get 

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too

The list is extensive but here are a few:

• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
• Optimise your home office with our one-off home office reimbursement payment to maximise your remote workspace 

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.   

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.   

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.  

Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. 

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them. 

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.