Flagship Assistant Boutique Manager

We have an exciting leadership opportunity for our new and soon-to-open QVB Flagship boutique. We are seeking an exceptional and brand-aligned Assistant Boutique Manager to embrace our by charlotte vision and culture to deliver meaningful experiences to our customers. This position reports directly to our NSW Area Manager, and works closely with other key internal stakeholders. If you are ready to bring positivity, creativity, and heart to our team, we'd love to hear from you.

ABOUT THE ROLE

This role will report to the QVB Boutique Manager in our retail team and work closely with other key internal by charlotte stakeholders. You will:

• Lead by example and provide an exceptional customer experience by demonstrating the by charlotte sales and service framework.
• Maintain an in-depth knowledge of product and brand to provide advice and recommendations as per our customers.
• In collaboration with the Boutique Manager, is responsible for increasing their store VIP database and managing customer engagement.
• Provide the Boutique Manager and Area Manager with regular in-depth analysis of business including sales, KPIs, customer updates, feedback, and reports.
• In collaboration with the Boutique Manager, implement and drive allocated sales targets and KPIs to ensure sales growth.
• Working with the Boutique Manager to maximise profitability by closely monitoring wage expenditure and sales trends.
• Support the Boutique Manager in training, coaching, and developing all team members within their team across product knowledge, KPIs and sales & service framework.
• Manage inventory and ensure the store is well-stocked and presented according to business guidelines.
• Uphold relevant policies and procedures to ensure team comprehension and compliance, brand spirit and culture.
• Always maintains a safe working environment aligned with Work Health and Safety standards and guidelines.

ABOUT YOU

You will have experience in an apparel, accessories and/or jewellery retail setting. You're more than just a team player—you're someone who believes in collaboration, creativity, and mutual support. You bring a can-do attitude to every challenge and are excited by the opportunity to create something truly meaningful. You enjoy working with like-minded individuals who share your passion for growth, connection, and making a positive impact in the world.

PERKS AND BENEFITS

At by charlotte, we cherish our team, fostering an environment where work, creativity, and fun coexist.

• Training and Development: Access to our newly launched training platform, where you will have access to comprehensive learning programs, including role-specific training, leadership development to support your professional growth.
• Exclusive Product Discounts: Enjoy generous discounts on our beautiful collections, so you can indulge in the pieces that inspire you most.
• Team Bonding & Experiences: Participate in unique team events and experiences throughout the year, strengthening connections and creating lasting memories with our team.
• Competitive Bonuses: Benefit from a rewarding scheme that recognises and rewards your hard work.
• Collaborative & Passionate Environment: Join a dynamic, passionate team in a fast-growing business, where creativity, collaboration, and innovation thrive.

ABOUT US

We believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential. Join us in spreading light, love, and inspiration with every piece of jewellery we create and share.

We are passionate about providing equal opportunities in the workplace and are committed to creating and maintaining a culture of collaboration, respect and inclusivity. Due to the high number of applications, by charlotte will contact shortlisted candidates only if their application has been successful.