Mail & Courier Services Specialist

2 weeks ago

Sydney, New South Wales, Australia FujiFilm Full time $90,000 - $120,000 per year
  • Exciting opportunity to work for a global organisation
  • Work in a close-knit collaborative team
  • 100% onsite, 5 days/ week role based in Sydney CBD

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY

We have an exciting opportunity for a Mail & Courier Services Specialist to join our team at a client site in Sydney CBD. In this role, you will be responsible for ensuring the day-to-day operational delivery of mail and courier services in line with our KPIs and SLAs. You will also lead and manage a small team of Mail & Courier Services Associates to maintain service excellence.

Please note – this is a 100% onsite, 5 days/ week role, based in Sydney CBD.

Key Responsibilities

  • Deliver exceptional customer experience by acting as a trusted advisor, ensuring all work meets FBAU quality standards, and resolving issues promptly.
  • Manage service delivery operations at customer sites, including workflow optimization, priority changes, and consumable stock control.
  • Ensure compliance with service level agreements and provide cost-effective, high-quality solutions for design, print, and distribution needs.
  • Drive continuous improvement through process enhancements, adoption of new systems, and innovative service delivery practices.
  • Monitor and report operational performance, analyze monthly data, and recommend actions to improve productivity and reduce wastage.
  • Collaborate and support teams by providing expertise, cross-training, and leveraging shared services and vendors for optimal cost efficiency.

Skills & Qualifications

  • Previous experience in a service delivery environment with exceptional customer service skills
  • Experience in Mail, Courier & Records Management Systems and Process
  • Detailed understanding of Mail, Incoming, Outgoing and Registered Parcels
  • Intermediate Microsoft Office software skills

BENEFITS:

  • 12 weeks full pay parental leave
  • In house training and development and Generous Educational Assistance policy
  • Diverse Career Development opportunities
  • Employee Discounts through our "Gold Pass" rewards platform
  • Income Protection and Life Insurance
  • Salary Packaging & Novated Leasing available

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

Vaccination Policy

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

If this sounds like the role for you, please click the below " Apply Now " button and kickstart your application.

For further info you can also contact our Talent Acquisition team

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