Customer Care Officer

Make a difference every day - become a Customer Care Officer at Centric

Centric is a dynamic environment, where you will be part of a team delivering a challenger platform to the market, whilst servicing our core inhouse advisory team. As a Customer Care Officer, you will positively and proactively enhance the experience of our clients - financial advisers and their support teams - who utilise the Centric investment platform.

This is a full-time, hybrid, permanent position open to anyone across Australia, but preferably in Melbourne, Sydney or the Gold Coast.

What will your typical week look like?

• Be the primary point of contact through Centric's phone and email customer service solution, with an unrelenting desire to add value and provide support to clients through our phone and email interaction.
• Accurately manage enquiries from start to finish, ensuring prompt and efficient resolution of all open matters and maximise first-call resolution outcomes.
• Proactively engaging clients by providing regular and timely updates and information to reduce resolution times, therefore increasing successful interactions.
• Actively engage in personal coaching and embrace feedback, to ensure continuous personal growth and role improvement. 

More about the perks 

• Join a company who promotes its own talent.
• We provide flexible working environments & experiences.
• Enjoy a fully hybrid position that embraces work-life balance.
• Engage with a culture that values continuous improvement and innovation.

Let's talk about you

• Superannuation and/or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products (essential).
• Proven client service experience in a call centre environment, and a passion for customers and delivering an exceptional customer service experience.
• Passionate and experienced in providing exceptional customer service with a core focus on empathy.
• Energised by resolving questions, ability to pick up new technologies, and passionate about supporting clients through outstanding phone and email interaction. 

Let's talk about our team 

• Thrive with a team who is passionate about making a difference 
• Join a close-knit team who want to see you grow 
• We are passionate about strategy, collaboration, and adaptability.

Why Centric?

Centric is a comprehensive online wealth management platform providing advisers and investors the ability to manage their wealth easily and efficiently. Offering access to competitive investment products including Centric Super, Centric is a dynamic way to design and manage portfolios for investors at all life stages, also enabling reporting and access for aligned professionals such as accountants.

Designed for advisers through extensive consultation with advisers, the Centric team is passionate about delivering a quality platform and experience, enabling advisers and their clients to thrive. We are passionate about what we do and how we do it. Are you a bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?

If this sounds like you, we look forward to meeting you. Apply now

PLEASE NOTE:

Only candidates with valid working rights within Australia will be considered.

Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.

Note for Recruitment Agencies:

This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.