Volunteer Engagement Advisor

Guide Dogs Queensland is a leading provider of services to Queenslanders living with low vision or blindness. Voted one of Australia's most trusted charities, and with thanks to the ongoing support of the community, we help people with low vision or blindness reach their goals, helping them lead an independent life of their choosing. Our services are all tailored to ensure everyone can fulfil their potential to live a life of independence, participation, inclusion, and wellbeing.

Looking to make a real difference in the volunteer experience? Guide Dogs Queensland is seeking a passionate and relationship-focused Volunteer Engagement Advisor to join our Volunteer Services team on a 12-month full-time parental leave contract

Reporting to the Volunteer Services Manager, this role plays a critical part in supporting, engaging and retaining Guide Dogs Queensland's volunteer workforce. The Advisor is responsible for independently planning and implementing volunteer engagement strategies, recognition initiatives, and communications across a diverse volunteer team - including skilled, youth, remote and regional programs.

You'll join a close-knit, collaborative team dedicated to the success of our volunteers. Working with our internal teams, you'll ensure volunteers are effectively supported, integrated into GDQ programs, and your work will directly influence volunteer satisfaction, retention, and the overall impact of GDQ programs and services across Queensland.

Your key responsibilities will include:

• Plan and deliver volunteer engagement strategies to boost participation, satisfaction, and retention across skilled, youth, remote, and regional programs.
• Coordinate volunteer recognition initiatives, including awards, milestone celebrations, and engaging communications via newsletters, social media, and other channels.
• Facilitate the collection and curation of volunteer stories to highlight impact, celebrate contributions, and enhance engagement across organisational communications.
• Develop and lead connection initiatives such as online communities, in-person social events, regional meet-ups, and other platforms to strengthen engagement and belonging.
• Maintain volunteer records in Rosterfy, track engagement metrics, and provide reporting to support improvements and strategic decision-making.
• Gather and analyse volunteer feedback through surveys, focus groups, and other channels to identify opportunities, address gaps, and mitigate risks.
• Collaborate with internal teams, regional coordinators, and operational leads to embed volunteers effectively into GDQ programs and services.
• Support and lead special projects, coordinating volunteer participation, evaluating outcomes, and integrating successful initiatives into ongoing processes.

Our ideal candidate will demonstrate:

• Experience in volunteer engagement or coordination, HR or related roles.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse volunteers and stakeholders.
• Demonstrated ability to independently manage engagement initiatives, events and campaigns.
• High attention to detail with strong organisational and time management skills.
• Experience with databases, CRMs or volunteer management systems.
• Proficiency in Microsoft Office Suite.
• Commitment to continuous learning, process improvement and evidence-based practice.
• Ability to work both independently and collaboratively within a team.

If you're passionate about creating meaningful volunteer experiences and are ready to make a genuine difference and engage volunteers who contribute their time to our cause, we'd absolutely love to hear from you

• A rewarding career where you have the chance to make a real difference to the lives of Queenslanders living with low or no vision.
• Salary packaging options - up to $18,550 tax free per year
• Great location, beautiful campus and dogs in the workplace.
• Wellness initiatives and an Employee Assistance Program.
• Paid parental leave.
• Close to public transport (rail and bus) and free onsite parking.
• GDQ is committed to building a highly skilled workforce, assisted by a dedicated leadership team. We support our staff with learning and development opportunities, an employee benefits program and progressive workforce management strategies.

Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.

You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.

Please click on the 'Apply' button to submit your resume and a cover letter (no more than 2 pages) explaining your suitability for the role.