Retail Operations Manager

Position Title: Retail Operations Manager – North West WA

Location: Can be Perth based with travel to NW or based in North West

Category: Retail Management

Employment Type: Full-Time

Salary Range: $90,000 – $95,000

Salary Packaging: Ability to salary package. Subsidised accommodation, motor vehicle provided and 5 weeks annual leave if based in the North West with current position situated in Broome.

·       Join a passionate, committed team, creating real change for Aboriginal people

·       Dynamic leadership role in a growing community organisation

·       Salary package up to $15,900 tax-free

Summary

Are you passionate about positively changing the lives of First Nations people?

Foundation for Indigenous Sustainable Health (FISH) is seeking an experienced Retail Operations Manager to lead and support our Social Enterprise retail operations across the Kimberley and Pilbara locations in WA.

In the role of NW Social Enterprise Retail Operations Manager, you are key to managing day-to-day operations whilst supporting the Store Managers to develop high performing retail staff and excellent customer service.

About FISH

Foundation for Indigenous Sustainable Health (FISH) is a registered charitable organisation focussed on improving the social and emotional wellbeing of Aboriginal & Torres Strait Islander people through empowerment and a strengths-based approach, with social enterprise development playing a pivotal role in our work.

We acknowledge Aboriginal and Torres Strait Islander people have a living spiritual, cultural, familial and social connection with Country. FISH seeks to bring healing to the spirit, heart, mind, body and land to help create healthy people and communities.

Visit or follow us on LinkedIn or Facebook to learn more.

About the Role

In the role of FISH WA Social Enterprise Retail Operations Manager, your focus will be on delivering consistent retail standards, driving revenue, and enhancing customer service and staff satisfaction.

We are looking for someone with a deep knowledge of retail systems, POS technologies, staff development and management, store merchandising, inventory and stock management.

This is a full-time role that includes remote travel through the West Kimberley and Pilbara. We will consider Perth-based candidates however travel will be required as part of the role.

Key responsibilities for this role include:

·       Provide retail and merchandising support across the retail stores.

·       Lead retail initiatives and merchandising initiatives.

·       Develop and train staff in retail operations, POS systems, and stock ordering.

·       Align retail offerings with client expectations, community needs and tourism opportunities.

·       Implement and monitor retail standards, pricing strategies, and merchandising requirements.

·       Analyse staffing efficiencies and optimise resource allocation.

·       Conduct regular store visits.

·       Support Indigenous Traineeship Programs including School Based Traineeships.

·       Support stores while managers are on leave.

·       Support new store openings and refurbishments.

·       Oversee monthly reporting and data integrity.

·       Support invoicing processes and financial reporting.

This role reports to the FISH Business Development Manager and will work closely with Store Managers, suppliers and our senior leadership team.

Benefits of Working at FISH

·       Competitive salary with salary packaging up to $15,900 tax free to maximise your take-home pay

·       Additional paid Employee Wellbeing leave (2 days per year)

·       Additional one week's annual leave if based in the NW

· % Leave Loading

·       Subsidised accommodation and motor vehicle provided if based in the North West

·       Flexibility around hours and work location

·       Ongoing professional development and training

·       Supportive, culturally aware, values-aligned team environment

What We're Looking For

The successful candidate will have these qualifications and experience:

·       Certificate III (or higher) in Retail Services/Management OR at least 5 yrs experience in a similar retail or social enterprise operations management role overseeing multiple stores.

·       Strong understanding of retail systems and change management.

·       Experience in training and leadership.

·       Key stakeholder engagement experience.

·       Understanding of, or experience working with, Aboriginal and Torres Strait Islander people and communities

·       A current Police Check and Working With Children Check, or the ability to obtain them

You'll also be able to demonstrate these skills:

·       Positive, solutions-focused mindset.

·       Ability to work autonomously.

·       Remote team management.

·       Strong analytical skills for trend and data analysis.

·       Excellent communication and collaboration abilities.

·       Effective organisational and project management skills.

·       Proficiency in Xero, Microsoft Office and retail POS systems.

·       Strong problem-solving, decision-making, and troubleshooting capabilities.

·       Flexibility and adaptability.

·       Results-driven with high resilience.

Apply Now

We are interviewing suitable candidates as applications are received, with a start date TBC depending on the selected candidate and availability. If this opportunity feels aligned with your skills and purpose, we encourage you to apply as soon as possible.

Please apply via Seek, including a brief cover letter outlining why you're interested in this role together with your resume by 5pm, Wednesday 12th November 2025.

Aboriginal and Torres Strait Islander people are always encouraged to apply for roles with FISH.