Vodafone Retail Store Manager
3 days ago
About the role
This is a full-time opportunity for an experienced Retail Store Manager to join the Air Voice Group, which owns and operates a network of Vodafone retail stores across New South Wales. As a Retail Store Manager, you will be responsible for leading a team of Customer Service Consultants and ensuring the smooth day-to-day operations of your store location. This is a hands-on managerial role that will see you directly contributing to the growth and success of the Vodafone brand in the local community.
Roles may be available in any of the following locations: Karrinyup, Mandurah, Maddington, Claremont, Kwinana, Warnbro, Warwick, Ellenbrook and Willetton
What you'll be doing
Overseeing all aspects of store operations, including staff management, inventory control, and financial reporting
Driving sales and customer service excellence to exceed key performance targets
Developing and implementing strategies to enhance the in-store customer experience
Fostering a positive, productive, and engaged team culture
Providing hands-on training and coaching to customer service consultants
Ensuring compliance with company policies, procedures, and regulatory requirements
Collaborating with the regional management team to identify opportunities for store growth and improvement
What we're looking for
Proven track record of leading and motivating high-performing teams to achieve sales and customer service targets
Experience in the Retail Telecommunications sector
Strong financial acumen and ability to analyse key performance metrics to drive continuous improvement
Excellent customer service skills and a deep understanding of delivering an exceptional in-store experience
Exceptional communication and interpersonal skills to effectively liaise with customers, staff, and regional management
Proficiency in using retail management software and point-of-sale systems
Flexible and adaptable, with the ability to thrive in a fast-paced, targets-driven environment
About us
The Air Voice Group is a leading telecommunications retailer that owns and operates a network of Vodafone stores across Australia. As a trusted partner of Vodafone, we are committed to delivering exceptional customer service and driving the growth of the Vodafone brand in the local communities we serve. If you're an experienced Retail Store Manager who shares our passion for excellence, we'd love to hear from you.
Apply now to join our team
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