Vodafone Retail Store Manager

4 days ago

Perth, Western Australia Air Voice Enterprise Full time $80,000 - $120,000 per year

About the role

This is a full-time opportunity for an experienced Retail Store Manager to join the Air Voice Group, which owns and operates a network of Vodafone retail stores across New South Wales. As a Retail Store Manager, you will be responsible for leading a team of Customer Service Consultants and ensuring the smooth day-to-day operations of your store location. This is a hands-on managerial role that will see you directly contributing to the growth and success of the Vodafone brand in the local community.

Roles may be available in any of the following locations: Karrinyup, Mandurah, Maddington, Claremont, Kwinana, Warnbro, Warwick, Ellenbrook and Willetton

What you'll be doing

Overseeing all aspects of store operations, including staff management, inventory control, and financial reporting

Driving sales and customer service excellence to exceed key performance targets

Developing and implementing strategies to enhance the in-store customer experience

Fostering a positive, productive, and engaged team culture

Providing hands-on training and coaching to customer service consultants

Ensuring compliance with company policies, procedures, and regulatory requirements

Collaborating with the regional management team to identify opportunities for store growth and improvement

What we're looking for

Proven track record of leading and motivating high-performing teams to achieve sales and customer service targets

Experience in the Retail Telecommunications sector

Strong financial acumen and ability to analyse key performance metrics to drive continuous improvement

Excellent customer service skills and a deep understanding of delivering an exceptional in-store experience

Exceptional communication and interpersonal skills to effectively liaise with customers, staff, and regional management

Proficiency in using retail management software and point-of-sale systems

Flexible and adaptable, with the ability to thrive in a fast-paced, targets-driven environment

About us

The Air Voice Group is a leading telecommunications retailer that owns and operates a network of Vodafone stores across Australia. As a trusted partner of Vodafone, we are committed to delivering exceptional customer service and driving the growth of the Vodafone brand in the local communities we serve. If you're an experienced Retail Store Manager who shares our passion for excellence, we'd love to hear from you.

Apply now to join our team

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