WA & SA Retail Operations Manager

Position Overview

Civeo is seeking a dynamic and experienced multi-site Retail Operations Manager to lead and support retail operations across our village locations in WA and SA. In this pivotal role of WA & SA Retail Operations Manager, the key focus is on consistent retail standards, driving revenue, and enhancing customer satisfaction across the villages. You will manage day-to-day operations whilst providing support to village management teams, developing high performing retail staff, and will collaborate closely with Civeo's internal departments including Supply Chain, Finance, and Village Operations.

The successful candidate will possess deep expertise in retail systems, POS technologies, store merchandising, inventory and stock management.

This role operates on a 5-2 roster based in our corporate Perth (Osborne Park) office hub, with fortnightly travel, FIFO, predominantly throughout the Pilbera & the Goldfields.

Key Responsibilities

• Provide retail and merchandising support across multi-site retail and tavern/bar departments.
• Key stakeholder engagement across internal Supply Chain team.
• Lead retail initiatives and project planning.
• Develop and train staff in retail operations, POS systems, and stock ordering.
• Align retail offerings with client expectations and contractual obligations.
• Implement and monitor retail standards, pricing strategies, and merchandising requirements.
• Analyse staffing efficiencies and optimise resource allocation.
• Conduct regular village visits and support refurbishments and new installations.
• Maintain required licences and support mobilisation efforts.
• Oversee monthly POS reporting and data integrity.
• Support invoicing processes and financial reporting.

Qualifications

• Certificate II (or higher) in Retail Services/Management.
• Certificate-level qualification in Hospitality or Business (desirable).

Experience

• Relevant retail operations / management experience within large grocery sector, petrol and convenience multi-site operations, or franchise environments.
• High-volume hospitality or accommodation operations experience is also highly regarded.
• Proficiency in retail stock inventory systems, POS.
• Strong understanding of retail systems and change management.
• Experience in training and leadership.
• Key stakeholder engagement experience.

Skills

• Positive, solutions-focused mindset.
• Strong analytical skills for trend and data analysis.
• Excellent communication and collaboration abilities.
• Effective organisational and project management skills.
• Proficiency in Microsoft Office and retail POS systems.
• Strong problem-solving, decision-making, and troubleshooting capabilities.
• Results-driven with high resilience.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.