Storage Sales and Product Specialist- Australia

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Sales and Product Specialist - Australia will be responsible for driving sales of Automated Sample Storage products and services while providing strong technical pre-sales, post-sales and application support. This role combines in-depth product knowledge with customer relationship management to ensure customer success and maximize sales opportunities. The Sales and Product Specialist will act as a subject matter expert (SME), representing Hamilton professionally in the marketplace, and will contribute to both revenue growth and customer satisfaction.

• Sell and represent automated sample storage products and services within the assigned region.
• Achieve and exceed annual sales quota and growth targets.
• Manage the full sales cycle from lead generation to closing.
• Provide technical pre-sales support, including customer presentations, product demonstrations, site surveys, and tender/RFQ submissions.
• Provide post-sales support, including follow-up for delivery and coordination with customers and the technical team for installation and commissioning, and customer training.
• Be the automated sample storage expert in assigned region and main point of contact with business unit headquarters for revenue accountability, business and technical escalations, and product training.
• Develop strong application knowledge to explain how Hamilton products solve customer problems and create value.
• Build and maintain long-term customer relationships at all organizational levels.
• Assist with the generation of facilities layouts, MEP connections, and product drawings (SolidWorks/AutoCAD), including renderings, for prospective customers.
• Organize and participate in product shows, trade shows, seminars, conferences, and webinars.
• Recommend product improvements and pricing strategies.
• Maintain comprehensive CRM records (HubSpot, Salesforce, or equivalent) for lead, contact, and pipeline management.
• Support sales configuration tools and quoting processes.
• Monitor and report on competitive products and market activity.
• Work closely with Product Management, Marketing, and Service teams to ensure customer needs are met.
• Other duties as assigned.

Qualifications

• A high desire for quality, motivated, organized, goal-oriented, and persistent.
• Demonstrated success in both sales (capital projects preferred) and technical product/application support.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to work in a team environment in meeting customers' overall needs.
• Ability to learn new operating systems.
• Ability to thrive in a multi-faceted extended sales cycle.
• Ability to travel ~20–30% domestically (and occasionally internationally).
• Proficient with SolidWorks and AutoCAD, including rendering.
• Ability to develop and execute sales strategies.
• Strong communication, presentation, and customer relationship skills.
• Strong technical understanding of automation hardware and software, including Microsoft Office (Excel, Word, PowerPoint, Outlook; macros/pivot tables a plus).

Education/Experience

• Bachelor's degree required; Engineering or Life Sciences discipline preferred.
• Minimum of four (4) years of experience in life sciences, automation, or laboratory equipment sales required; six (6) years preferred.
• Experience with CRM systems (HubSpot, Salesforce, or equivalent) preferred.
• Facilities and/or refrigeration experience a plus.
• Must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
• Must have personal, reliable transportation with valid license, registration and insurance that can safely transport necessary equipment.
• Must hold a valid passport.

About Hamilton

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive compensation
• Excellent benefits package
• Solid stable company
• Drug-free workplace

---