Customer Service Officer

3 days ago

Campbellfield, Victoria, Australia Rhino Rhino Full time $55,000 - $70,000 per year

About the business

Seaga Group is a distribution business established for over 30 years. We take a partnership approach, applying in-depth knowledge and experience to deliver technology driven customised solutions. Our product range is extensive and diverse, characterised by consistent supply of high quality, trusted industry brands.

Key Features:

- Young and energetic team

- Technology driven

- Opportunity for career advancement

The Position:

We are currently seeking a finance trained individual wanting to take a step towards business management but must first learn and work in customer service and business development. Ideally this step will provide the basis to become an integral part of the management team for the business.

Job Tasks and Responsibilities:

  • Manage and maintain existing customer base covering all aspects of an internal customer service role
  • Build relationships with existing Key Account customers and other distribution partners to grow the overall business.
  • Manage daily transactions for customers ensuring accurate and timely input from Sales Orders to Invoices and credit memos where relevant
  • Monitor customer back orders with appropriate communication to customers
  • Constantly absorbing market intelligence and voice of customers, knowledgeable of latest industry developments and stay up-to-date on competitors
  • Support the team with major customer monthly consumable requirements
  • Build a thorough understanding of the product base of the business such that customers can rely on your knowledge
  • Identify and pursue opportunities to grow the business within the existing customer database
  • Manage our ERP system to a level that ensures all key stakeholders (customers, suppliers and shareholders) get the service and accurate information required

Required Skills / Competencies:

  • University degree in Business or Finance
  • 2 Years + experience in a financial or business role with a strong desire to move to a full understanding of sales and customers in business
  • As a Business or Finance graduate with 2+ years experience it is expected that computer skills are first class with high level of proficiency in Excel and ERP systems

The following are essential skills:

  • Strong proficiency in verbal and written communications skills in English
  • Strong desire to get involved in the sales aspect of business
  • Strong attention to detail
  • Excellent organisational skills with emphasis on priorities and goal setting
  • Ability to work well within a team environment
  • Deal with complex concepts comfortably and effectively copes with change

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Experience:

  • Business or Finance: 2 years (Preferred)

Work Location: In person

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