Process Lead

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as the Process Lead, reporting to the Senior Manager Business Analysis and Process Transformation.

A bit about your role

This role within the Business Operations and Program Governance team is responsible for leading process and technology transformation initiatives across the Networks division.

Its primary focus is designing and integrating business processes to support new capabilities, ensuring alignment with existing systems and methodologies.

The role collaborates closely with stakeholders and corporate groups to drive program outcomes and is an active member of the BPM community of practice, contributing to shared learning and continuous improvement across nbn.

A bit about you

The ideal candidate holds preferably a Lean Six Sigma Black Belt certification.

They have experience leading business process improvement projects, particularly within telecommunications, and are skilled in managing end-to-end project lifecycles.

Key competencies include project management, BPMN process mapping, change management, stakeholder engagement, and analytical problem-solving. Strong communication skills and the ability to scope, estimate, and report on project progress are essential for success in this role.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent opportunity and applications for this role will close at midnight, Monday 13th of October 2025.