Case Worker

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the roleAs a Case Worker with our Reconnect Program, you'll provide tailored outreach support to young people and their families to prevent homelessness. With a trauma-informed, person-centred and strengths-based approach, you will:

• Build trusting relationships and deliver counselling, mediation, advocacy and practical support
• Develop assessments and action plans that help clients overcome barriers and work towards stability and wellbeing
• Connect young people and families with support services, education, housing and community networks
• Promote resilience, independence and social inclusion through early intervention and prevention strategies

You'll be part of a collaborative and supportive team, working to empower young people.

About youYou're passionate about walking alongside young people and families, helping them navigate challenges and build on their strengths to prevent homelessness. You thrive in dynamic environments and are confident engaging with people from diverse backgrounds, always bringing empathy, professionalism and resilience.

You will bring:

• A relevant bachelor's degree (Human Services, Social Work, Psychology, Counselling) or significant experience in case work
• Proven experience supporting people at risk or facing complex challenges such as housing instability, mental health or family conflict
• Excellent communication, active listening and relationship-building skills, with the ability to engage with young people and families in meaningful ways
• Cultural awareness and sensitivity, with experience working across diverse communities
• Confidence using MS Office and maintaining accurate, timely case records
• A current WA WWCC
• Drivers License
• National Police Clearance (obtained within the last 6 months)

About the benefitsYou'll join an inclusive, diverse and welcoming Western Australian based organisation focused on making a difference in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.  In addition, you'll have access to:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

To Apply

Click "Apply Now" to visit our website and apply. Applications close on 30 October 2025 but apply soon as we will progress recruitment earlier if the right match is found. Please note all applications must be received via the online portal to be considered.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at  we would love to hear from you.

At MercyCare, every person matters.

With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and those experiencing vulnerability. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.