Customer Team Leader

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

·       Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more

· /7 access to our Employee Assistance Program for health and wellbeing support

· % Co-worker discount

·       Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

·       Co-worker uniform provided

·       Free Co-worker parking

·       Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

·       Bonus programme (where eligible)

·       Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

·       This role is Permanent Full-time, 76hrs/fortnight

·       The shift times in this role will range between 8:30am to 10pm Monday to Saturday and 8:30am to 8pm Sunday

·       As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

About this work area

As Customer Team Leader your responsibilities will include, but are not limited to:

·       Leading the daily operations and support a team of co-workers in their work to secure a positive & seamless customer journey in a busy physical retail environment

·       Having a thorough understanding of the payments process and using this to oversee and support the team in processing customer payments accurately and efficiently, maintaining compliance with company policies and procedures.

·       Acting as a point of escalation for payment discrepancies or customer concerns, ensuring swift resolution to maintain trust and satisfaction

·       Empower co-workers through continuous competence development and trust so they are always ready to support the customer journey

·       Support your manager in managing the recruitment, retention, performance management and succession planning

·       Working closely with your team and other teams within the business to meet department and store KPIs

Who you are

As a Customer Team Leader you are/ have:

·       Previous experience as a payments or customer service leader within a retail business

·       Highly developed communication and organisational skills

·       Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.

·       Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.

·       You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.

·       Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.