Client Planning Director

The purpose of this role is to own the day-to-day client relationship and all elements of Planning and delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client.

Job Description:
At iProspect, a dentsu company, we're not just any global digital-first end-to-end media agency. We believe all advertising is about performance, and all advertising can and should build brands today, and in the future.

We apply a performance mindset to all media to accelerate brands. We identify the opportunity at the intersection between brand & performance marketing, unlocking maximum effect to ensure every penny doesn't just drive commercial success but drives positive change for the brand too.

It's this different perspective that makes us stand out from any other agency. It's why we're a long-term partner for our clients (… and the agency the CFO wants to appoint).

We understand what got us here today, won't get us there tomorrow. Experimentation along with collaboration and driving the pursuit of excellence is in our DNA. This ethos is how we collaborate with our people, clients and media partners to create game-changing work and are the attributes that create positive, long lasting client agency relationships.

When it comes to our people, nurturing talent and championing diversity across the business, in the UK and around the world, is a defining characteristic of our mission to take action and achieve a better world for everyone.

Through our global DEEI networks, &Proud, dentsu Together, Represent and Parents & Carers, we're proud to support equality and encourage our people to share experiences, and bring their whole selves into the workplace to celebrate what makes us unique. Underpinned by our flexible working approach and pioneering policies that support many different situations our people may face, our goal is to create a culture of safety, opportunity & belonging for all and a place where everyone can thrive.

Our agency is made up of an awesome bunch of diverse, forward-thinking and ambitious experts across business intelligence, strategy and planning, and marketing activation, who come together to accelerate growth for our amazing clients through a performance mindset.

The Role
planning and service, working with the Client Partner. In this role, you will be a key contributor to multi-channel campaign planning and workflows across Intel & Sage campaigns. You will be a key lead for response to briefs, campaign innovation and experimentation, holistic campaign activation and insight. You will work in partnership with internal Dentsu activation teams and operations. You will be responsible for client satisfaction scores and supporting commercial opportunities for cross-dentsu growth.

Key objective
:
Lead integrated brand and performance planning solutions whilst ensuring market-leading client service and satisfaction.
This will be achieved by:

• Building strong trust-based client and cross-agency relationships
• Developing and driving transformational cross-channel planning to deliver best-in-class activation and innovation through iProspect's and DAN's products and services

What Success Looks Like:
Client satisfaction
: Responsible for successful client satisfaction scoring measured quarterly

Effective client management:
Manage client contacts effectively by ensuring expectations are set and clearly communicated

Effective planning:
Development of an integrated planning strategy that the client buys into

Excellent client business results
: Increased performance for our clients on each integrated channel plan

Positive culture
: Demonstrate iProspect & dentsu values

Positive feedback
: Positive 360 feedback from peers

What You Bring

• Confident presenter
• Multi-channel planning experience
• Broad knowledge of channels
• Confident in managing mid-senior level clients and key stakeholders and initiating strategic conversations
• Ability to find and derive consumer and category insight from available planning tools e.g. Mintel, Statista, YouGov, CCS

A Few Of The Benefits

• You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning
• 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)
• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
• You'll have a hybrid working schedule, with flexible start/end hours

Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location:
London - 10 Triton Street

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent