Client Liaison Officer

Posted: 03/10/2025

Closing Date: 17/10/2025

Salary: $76, $81,782.00

Job Type: Fixed-Term Full-Time

Location: Victoria Park, Western Australia

Job Category: Call Centre and Customer Service,Community Services and Development

A little about us:

EverAbility Group have a long and proud history of providing services for people with disability across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services.

Our services at EverAbility Group include:

VisAbility - our specialised service supporting people with low or no vision.

Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.

Kites Children's Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.

About the Role:

At our VisAbillity and Kites services, we are committed to empowering people through quality services that make a genuine difference in their lives. We work closely with clients, families and communities to provide support that enhances independence, wellbeing, and participation.

We're looking for a dedicated Client Liaison Officer to be the first point of contact for clients engaging with our services. This role ensures a smooth and positive client journey, from the first referral through to ongoing service coordination. You'll play a vital role in supporting clients, therapists, and external stakeholders while maintaining accurate records and providing outstanding customer service.

This is a 12-month fixed-term, full time position (parental leave cover)

Key Responsibilities:

In this role, you will:

• Action and monitor referrals through our internal emails from clients, support coordinators and/or Local Area Coordinators.
• Liaise with clients, therapists and external stakeholders to coordinate services, funding and appointments.
• Prepare and update service agreements in collaboration with key therapy staff.
• Maintain accurate records in Penelope, ensuring risk and assessment data is up to date.
• Act as the main point of contact for clients, delivering responsive and professional communication.
• Support clients in understanding and using their NDIS plan funding or Fee for Service to access therapy supports.
• Manage service changes, funding requests and billing queries in collaboration with relevant stakeholders.
• Contribute to the CET Enquiries roster, walk in client enquiries and handle incoming calls with professionalism.
• Participate in ongoing training and KPI management.

Essential Skills and Attributes:

• We're looking for someone with:
• Proven experience in high-volume data entry with a strong focus on accuracy and consistency.
• High attention to detail when reviewing and maintaining client records.
• Proficiency in Microsoft Office (Outlook, Excel, Teams, Word).
• Excellent organisational skills with the ability to juggle competing priorities.
• Professional communication skills and the ability to build rapport with clients and colleagues.
• Initiative, reliability, and the ability to work independently within clear processes.

Desirable skills:

• Knowledge of My Aged Care funding schemes and/or NDIS frameworks.
• Experience in service coordination, disability or aged care sectors.
• Familiarity with client management systems (e.g., Penelope).
• Qualifications in Business, Administration, or Disability Services.
• Familiarity with data validation, audit processes, or reporting tools.

• National Police Clearance

• NDIS Worker Screening Check

• Working with Children Check

Benefits:

In return, you'll enjoy a range of benefits including:

• Up to 3 days additional paid leave during year-end holiday season
• Salary packaging, an opportunity to increase your take-home pay
• 17.5% annual leave loading, where applicable
• Free parking and easy public transport access
• Stay active with free on-site/partner gym facilities.
• Thrive in a culture that values flexibility and supports work–life balance
• Ongoing professional development and training
• Employee Assistance Program

How to apply?

Ready to make a difference? Click Apply and let's chat about what life at EverAbility could look like for you.

Applications close at 4:00 PM on Friday, 17 October 2025. Please note: interviews may begin before the closing date and the advertisement may close early — we encourage you to apply as soon as possible.

For further information please contact Stephanie Smales, Team Leader - Client Experience Team at

We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace