Roster Liaison Officer

1 week ago

Macquarie Park, Australia Certis Security Australia Full time

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

The Company
Certis Security Australia and its operating companies SNP Security and BRI Security is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide. Benefits & Culture
Discount program where employees save at some of the biggest retailers in Australia.
Opportunities to vertically grow in the company through our learning and development programs.
An Employee Assistance Program (EAP) that is available to employees and their families.
A well-being program that provides advice about mental, physical, and financial wellbeing.
Friendly and inclusive environment.
Cultural diversity is valued and supported. About The Role
Be part of a leading global security company and realise your potential with Certis as we journey with you through our diverse range of career opportunities - from security operations to technology roles and professional functions. Certis is seeking a Roster Liaison Officer to work for Sydney Trains on full time permanent basis, based in the Macquarie Park Head Office.
Handle incoming calls from internal and external stakeholders.
Backfill coverage for all sick leave/calls.
Process Ad-hoc guarding requests and create ad-hoc rosters in the rostering system.
Liaise with customers and resource contractor (RC) regarding security requirements and ensuring customer expectations are met on ad-hoc request.
Monitor and manage Time & Attendance exceptions.
Monitor and manage Welfare Checks and escalate as needed.
Ensure incidents are reported and escalated to the relevant manager.
Participate in Shift Handover on shift change with NOC staff.
Assist Resource Planner on allocating rosters in advance.
Data entry all confirmed rosters. Requirements
Minimum of 3 years’ experience in a operation/rostering environment
Exposure to rostering packages - essential
Knowledge of the Security Services Industry Award 2010
Intermediate to advanced skills using MS Word and MS Excel
Excellent communication skills, written, verbal, and reporting.
Diversity Statement
Certis Security Australia Master License
Certis Security Australia Master LicenseSydney Night Patrol & Inquiry Co Pty Ltd
NSW 400674602
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020
Certis Security Australia Pty Ltd
NSW 405149073
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS 458596293

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