Administration Assistant

Your role at St John of God Healthcare at Home

Several casual vacancies are available for Administration Assistants to provide collaborative administration support for the Healthcare at Home team at our Service Delivery Centre, in Mt Lawley.

In this role, you will primarily be responsible for Patient Administration consisting of clerical functions associated with patient admissions through to patient discharge. This includes entering patient data from a referral, completing the financial details and scheduling the patient visits for multiple services. You will be the first point of contact for our patients, referrers and stakeholders.

The Position

• Collaborates with the clinical teams to support the seamless delivery of patient care.

• Responds to patient queries with appropriate escalation to clinical resources.

• Compilation and management of the patient file including patient admission documentation, care plans, medications charts and clinical notes in accordance with the National Standards.

• Processes patient referrals including scheduling visits to ensure appropriate allocation of resources considering skills and geographical location to optimize efficiencies.

• Provides accurate data entry of patient information using the Patient Management System in alignment with procedures.

• Completes health fund checks and supports the follow up of all funding extensions including requests for ex gratia payments.

• Reconciles the return of patient documentation and files with patient discharge report.

The successful candidate will have prior experience in an administration and customer service role. You will be self-motivated, with excellent oral and communication skills, and exceptional attention to detail. Previous experience using a patient or client management system such as Alayacare, WebPas or Personify Care will be highly regarded.

We are looking for self-starters with a strong work ethic who can prioritise, multitask and deliver the highest standard of customer service that meet client needs in all areas of service while also always upholding data privacy and confidentiality.

Successful applicants must have a current National Police Clearance (that can be validated within 3 months).

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Hourly rate: $43.47 to $46.92 (inclusive of casual loading) plus 12% Superannuation

• Casual positions

• Mt Lawley Office

• As a casual employee, you can salary package a percentage of your earnings each pay period

• Professional development opportunities

• Various corporate discounts & benefits

• Employee Assistance Program

• A welcoming and Supportive culture

For enquiries about this position, applicants should contact Levenne Scholten, Team Leader Patient Administration Services on

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.