Return to Work Coordinator

We are seeking a Return to Work Coordinator to join our Employee Assistance team and provide specialist advice and support on injury management strategies, programs and initiatives.

As the Return to Work Coordinator you will be responsible for managing workers' compensation claims at the University, ensuring compliance with Victorian legislation and internal policies. Your role will involve maintaining accurate records, processing payments, liaising with key stakeholders, and providing specialist advice to support employees through the return-to-work process.

• Maintain accurate and retrievable WorkCover claims data for payroll, HR systems, and reporting purposes.
• Process WorkCover payments in compliance with Victorian legislation and University policy, ensuring timely reimbursements from the insurer.
• Record and reconcile claims and financial records, arranging payments efficiently.
• Assist with confidential investigations and queries related to WorkCover claims, including complex and sensitive cases.
• Liaise with external medical providers and internal finance officers to facilitate claims processing.
• Support a variety of general administrative duties to meet the operational needs of the Employee Assistance team.

To be successful in this role, you will have:

• A relevant degree and at least four years of subsequent experience OR extensive expertise in injury management and WorkCover administration.
• Strong interpersonal skills, with the ability to communicate effectively in sensitive and confidential situations.
• Proficiency in numeracy and computer skills, including Microsoft Word, Excel, and HR information systems.
• High attention to detail and accuracy while managing a high volume of work.
• The ability to work autonomously, exercising sound judgment in handling sensitive matters.
• Excellent organisational skills, with the ability to manage multiple tasks, set priorities, and meet deadlines.
• A strong commitment to customer service excellence and a hands-on approach to service provision.

What we offer you

• Enjoy flexible hybrid working arrangements
• Access convenient on-campus amenities including parking, cafes, bank, health services, post office, gym, swimming pool, and childcare facilities
• Salary packaging and access to a range of discounted services including health insurance

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something ground-breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Learn more about Monash.

Be part of our story. Work with us to #ChangeIt.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

To apply, submit your CV along with a cover letter (maximum two pages) addressing your suitability to this position. Key Selection Criteria responses are not required. Please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Rodney Van Riet, Employee Assistance Manager, ,

Position Description: Return To Work Coordinator, WorkCover

Applications Close: Sunday 28 September 2025, 11:55pm AEST

Supporting a diverse workforce