Customer Operations

●       Love experimenting with tech & AI to solve real business problems?

●       Join our journey to become Australia's most green, caring & loved brand

●       Hands-on role where your ideas matter with 2 days WFH flexibility

●       
Base salary $90,000 - $110,000 based on experience

Job summary

Thrive where priorities evolve & curiosity drives impact? Use tech & AI to tackle supply challenges while working with customers, suppliers & team.

Job Ad Details

Why working with us is amazing:

Do you want to come on our journey to becoming Australia's most green, most caring and most loved brand? Join an established, profitable, third generation family business operating for over 70 years that cares for its team, the community and the planet. We create sustainable, innovative, high-quality toys, art, craft, fashion stationery, technology and educational products, as well as inspiring content. As a diverse team of talented individuals, we embrace new markets and technologies and are united in achieving our goals and a desire to make a real difference. We love what we stand for and what we do.

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About this amazing opportunity:

Lead by an experienced Commercial Manager who values curiosity and a commercial mind, this hands-on role puts you at the centre of our supply chain transformation. No two days are the same - you'll pivot between strategic planning and hands-on problem-solving, contributing wherever your skills can make the biggest impact. Victorian based with 2 days WFH, you'll manage the full supply chain from procurement to customer delivery, including supplier relationships and hands-on customer service. You'll embrace our seasonal business cycle and love exploring and applying new technologies including Gen AI. Think startup energy with 70+ years of stability - that's our sweet spot for getting things done.

What it takes to be amazing in this role:

We're looking for someone adaptable and self-directed who thrives when given autonomy to take on:

●       Implementing automated workflows and optimising of operational processes

●       Implementing system integration and Business Central improvements

●       Customer service and service improvement execution

●       Vendor sourcing, selection and compliance

●       Vendor, freight and 3PL relationship management

●       Day-to-day supply chain operations

●       Production and inventory expediting

●       Supporting EDI & CRM integration

●       Creating and maintaining operational process data including workflows and videos

●       Monitoring, owning & reporting on operational metrics

Why you're amazing

You excel in environments where change is constant, you're comfortable navigating uncertainty, and you explore creative solutions. You have:

●       A passion for supply chain coordination & operations process improvement

●       A genuine tech curiosity and high-tech literacy including strong ERP experience

●       Proven success automating workflows, organising tasks and people, simplifying complex processes, and optimizing resource utilisation

●       Min. 5+ years' experience in a similar role

●       Worked for a product import wholesale business

●       A drive to explore solutions, contribute ideas across different areas, and build strong stakeholder relationships

●       An uncompromising attitude to accuracy and focus on detail

●       A strong knowledge of global manufacturing and logistics; and

●       High level of responsibility for own actions and performance

Microsoft Dynamics Business Central and MS Power Platform [PBI, Flow etc.] essential.  PowerBI knowledge as well as experience in businesses selling to national retailers and exporting highly advantageous.   

Culture and perks

With a clear purpose, values and behavioural framework, our people feel recognised, respected and valued. You will be challenged, supported and inspired by an innovative leadership team who is focused on team wellbeing, development and a work/life balance.

Your market salary is negotiable based on experience and we offer a company bonus structure, team discounts and your birthday off. Flexibility and remote work arrangements are available.

If you feel you have the above qualities and are aligned to our vision then we want to hear from you.

Micador is committed to creating a diverse workplace that provides equal opportunity for all. We value talent and encourage all to apply to become a part of the Micador team. We will respond to all applicants.