Manager Customer Communication and Engagement

5 days ago

Toowoomba, Queensland, Australia OnTalent Full time $90,000 - $120,000 per year

Toowoomba Regional Council (TRC) is seeking an outstanding leader to transform how we engage with our community, strengthen our brand, and deliver exceptional customer experiences. This is an opportunity to make a lasting impact in one of Queensland's largest and most vibrant regional councils, in a city consistently ranked among Australia's most family-friendly.

Toowoomba is a city on the rise – blending rich traditions with bold ambitions. From our thriving food and arts culture to our expanding health, education, and infrastructure sectors, this is a place where career growth meets lifestyle.

As Manager Customer Experience and Engagement, you will:

  • Reimagine TRC's customer strategy, delivering innovative, data-driven solutions that put the community at the heart of everything we do
  • Lead marketing, communications, engagement, and brand strategies that build trust, lift visibility, and strengthen our reputation
  • Champion a high-performance team that delivers exceptional service across every touchpoint, internally and externally
  • Harness technology and creativity to enhance accessibility, responsiveness, and impact
  • Engage diverse stakeholders to ensure our communications are clear, consistent, and compelling

This role offers the chance to work at the strategic and operational level – from shaping the big picture to ensuring seamless day-to-day service excellence. You will inspire your team to innovate, collaborate, and achieve results that make a genuine difference to the region.

Our ideal candidate is a confident, collaborative leader with a track record in customer experience, marketing, communications, or stakeholder engagement. You have the insight to anticipate emerging issues, the creativity to design fresh solutions, and the leadership to unite teams behind a shared vision. Your interpersonal skills allow you to work effectively across Council, with media, and with the broader community.

Make a Difference: Play a key role in shaping the way Toowoomba connects, communicates and delivers for its community.

Relocation support will be offered to the successful candidate. We encourage enquiries and applications from broad, customer centric leaders who are keen to drive change, uplift customer experience (internal and external) – bring your expertise, your passion and your energy to a role that will truly make an impact

For more information and to apply visit:

Enquiries can be made by phoning Natasha Olsson-Seeto or Jevon Seah on or emailing

To apply, submit your resume and a tailored cover letter that tells us why you are an exceptional candidate. Closing Date: 11.59pm Sunday 31 August 2025

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