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Customer Service Agent

2 weeks ago

Caboolture, Australia UnitingCare Queensland Full time $50,000 - $100,000 per year

BlueCare | Customer Service Agent | Community Sales

  • Rewarding contact centre opportunity, making a difference in your local community.

  • Permanent Full time: $31.94 p/h + Access to discounts, entertainment, insurance, hospital admission

  • Caboolture location.  Monday to Friday 8am to 5pm operating hours

Make a meaningful difference with BlueCare

We're looking for a service driven and passionate Customer Service Agents to join our Customer Service Centre.  Are you someone who want to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

An integral part of our big-hearted BlueCare team, as a Customer Service Agent you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 

Let's make a meaningful difference, together. 

Your part in the BlueCare team
We are looking for a customer service driven Agent to join our community referral sales teams.  A specialist team within our contact centre, you'll be accountable for managing the incoming referrals and enquiries for new and existing customers seeking to receive our Community Services.  A high-volume role, you will be processing incoming referrals from government sites including My Aged Care portal, industry partners, hospitals and GP's.

Liaising with our community services team across Queensland, you'll work with clients or their representatives to review their request for services, discuss options, update information and schedule visitations.

What makes a difference for us?

  • Significant experience in a customer service centre environment.

  • Well developed communication skills in order to offer support and elicit customer needs.

  • Demonstrated problem solving skills.

  • Ability to multi task in a fast-paced environment.

  • Proven ability to positively contribute to and work as part of a dynamic team whilst able to operate independently to achieve key performance indicators.

  • Sound knowledge and use of computer software packages.

Employee Benefits:  

  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 

  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

  • 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 

  • Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference   

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly  

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

  • Provide welcoming, safe & nurturing services for children  

  • Implement measures to prevent child abuse and neglect within our services

  • Appropriately and immediately address child abuse and neglect if it does occur  

Diversity & Inclusion  

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.