Customer Service Officer

**Job Number**:
498652

**Division**:
Community & Environment

**Employment Status**:
Full time, Part time, Permanent

**Categories**:
Customer Service

**The details**

**Full time**:

- Multiple Permanent Full Time roles
- $67,546 pa + super (up to 12%) + leave loading
Qld Local Government Industry Award (Stream A) - Level 2 of the MBRC EBA4 Certified Agreement
- 72.5 hour fortnight
- 9 day fortnight
- Location: Caboolture

**Part time**:

- Multiple Permanent Part Time roles
- $35.83 per hour + super (up to 12%) + leave loading
Qld Local Government Industry Award (Stream A) - Level 2 of the MBRC EBA4 Certified Agreement
- 50 hour fortnight (school hours friendly work patterns available)
- Location: Caboolture

**About our opportunity**

As a Customer Service Officer, you will be working in a high volume, fast paced and dynamic service delivery environment, providing exceptional customer service across multiple customer channels, including phone, face-to-face and electronic enquiries.

You will be joining a well-respected, supported, and energetic team of customer service professionals with a passion for delivering positive service experiences to the community You will also contribute to the continuous improvement of customer and employee experiences.

Working in a Local Government Customer Service team, you will experience the scope and diversity of services that we provide to the Moreton Bay Region, developing strong product knowledge and a valued platform for potential future career development within the Customer Service Branch and wider organisation.

**About you**

This role is a great fit for customer-centric professionals with experience in customer service, strong communication, problem solving and a passion for quality service delivery

To be successful in this role, you will also have:

- experience working in a high-volume customer service environment, including a Call Centre
- a warm, professional and empathetic manner, with the ability to interpret and relay information about Council Services to a diverse customer base
- a high level of computer literacy and the ability to navigate multiple systems
- well-developed time management and prioritisation skills

**Recruitment process requirements**:
As part of the recruitment process, applicants may be required to:

- attend a group interview
- undergo aptitude testing and role plays
- undergo a hearing assessment

Independent professionals nominated by MBRC will be used to complete the above testing at no cost to the applicant.

**Position Description**

Please refer to the Customer Service Officer Position Description for further information.

Please note that whilst the current work location for this position is specified above, staff may be required to transfer to any of Council’s work locations with notice. Council currently has administration offices located at Caboolture, Strathpine and Redcliffe as well as depots, libraries and a range of other facilities located throughout the region.

**Why join the MBRC Team?**

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

- Discounted Health Insurance.
- Free flu vaccinations every year.
- Fitness Passport program offering discounted membership for you and your family to selected facilities.
- We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
- Generous employer and employee super contribution scheme.
- Salary packaging options on novated leases, superannuation payments, smartphones and devices.
- We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.
- Our Caboolture office is in close proximity to public transport networks.

**How to Apply**

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

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