Customer Service Officer

3 days ago

Caboolture, Australia Unitywater Full time

Family friendly roster working school hours (25 hours per week)
- We are passionate about keeping our communities healthy
- We provide a supportive culture, with ongoing career opportunities

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

**About the role**:
As a Customer Service Officer on the front desk of our Caboolture office, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. There is also an opportunity to progress digital communication channels and flexible working to improve our customer service offering and work with our customers in a way that suits them into the future.

There is always something new to learn and we encourage empathy, curiosity, problem solving, questioning and critical thinking to achieve the best experience for our customers. The three pillars for all of our team planning are to provide excellent customer service, be professional, efficient and consistent and finally to support each other in a kind and thriving culture. Does this sound like you?

**About you**:
To contribute to Unitywater’s values of
**Reliability**,
**Safety**,
**Honesty**
**& Integrity**,
**Efficiency**,
**One Team**,
**Innovation**, you will demonstrate the following skills and qualities for the role:

- Previous experience working in a customer facing role, delivering high quality customer service in a dynamic environment with a commitment to continuous improvement.
- Demonstrated professional communication skills and the ability to question and seek to understand the customers experience in order to achieve a fair and equitable outcome for the customer and Unitywater.
- The ability to resolve complex issues across a variety of channels and an ability to acquire knowledge of services, systems and policies.
- Interpersonal skills, including active listening skills, empathy and being a team player.
- Demonstrated ability to maintain composure and objectivity in difficult situations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude.

**Working at Unitywater**:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
Applications close: COB Wednesday 2 November

Remuneration: EA Indoor Level 2

  • Customer Service Officer

    2 weeks ago

    Caboolture, Queensland, Australia Support Services - Infrabuild Full time

    **About the role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a Customer Service Officer to join our tight-knit team at the** Caboolture** branch where you will be working closely with sales and operations to deliver an outstanding customer experience.This position would be a suitable opportunity for someone looking to build on their...

  • Customer Service Professional

    2 weeks ago

    Caboolture, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job OpportunityWe are currently seeking a dynamic and passionate customer service professional to fill the role of Customer Service Consultant.The successful candidate will be responsible for delivering exceptional customer service, promoting products and services, scheduling appointments, and converting incoming enquiries into sales opportunities.Key...

  • Customer Service Consultant

    7 days ago

    Caboolture, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation - Work within a dynamic, supportive, fun and collaborative team environment - Opportunities for growth and development We have an excellent opportunity for a Customer Service Consultant to join our team based in Caboolture on a permanent full-time basis. With a team of approximately 10 administration...

  • Customer Service Administrator

    1 week ago

    Caboolture, Australia Homestyle Roof Painters & Repairs Full time

    **Customer Service Administrator** - Caboolture Industrial Area - Casual - 4 -days per week Casual Mon - Thurs Approx 16 hours per week Homestyle Roof Painters is a 100% Australian, family-owned small business. We are a fast-paced Roof Painting and Repair business. Our business services residential and commercial clients on a daily basis from North...

  • Customer Service Consultant

    2 weeks ago

    Caboolture, Queensland, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation- Work within a dynamic, supportive, fun and collaborative team environment- Opportunities for growth and developmentWe have an excellent opportunity for a Customer Service Consultant to join our team based in**Caboolture** on a **permanent full-time basis**. With a team of approximately 10...

  • Customer Service Administrator

    1 week ago

    Caboolture, Queensland, Australia Homestyle Roof Painters & Repairs Full time

    **Customer Service Administrator**- Caboolture Industrial Area- Casual- 4 -days per weekCasual Mon - ThursApprox 16 hours per weekHomestyle Roof Painters is a 100% Australian, family-owned small business. We are a fast-paced Roof Painting and Repair business. Our business services residential and commercial clients on a daily basis from North Brisbane to...

  • Member Services Officer

    1 week ago

    Caboolture, Australia PCYC Queensland Full time

    We are currently seeking a motivated **Member Services Officer** to enhance and support PCYC Caboolture Youth Club operations by ensuring all patrons receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you! **What we can offer** - In addition to your remuneration, enjoy generous...

  • Key Business Services Officer

    2 weeks ago

    Caboolture, Queensland, Australia beBeeBusiness Full time $60,424 - $96,104

    **Job Title:** Business Support OfficerAs a Business Support Officer, you will be responsible for providing high-level customer service to both internal and external customers. This role involves working across the full range of activities undertaken by the team.You will also provide administrative support to specialist areas, undertake end-to-end processing...

  • Business Support Officer Customer Response

    2 weeks ago

    Caboolture, Australia City of Moreton Bay Full time

    **Job Number**: 500357 **The details**: - Permanent Full Time | 9 day fortnight - $73,058 pa + 12% super Qld Local Government Industry Award (Stream A) - Level 2 of EBA - 72.5 hour fortnight - Location: Caboolture We are looking for a Business Support Officer to join our Customer Response team at Caboolture! As our Business Support Officer, you will...

  • Customer Service Representative

    2 weeks ago

    Caboolture, Queensland, Australia Unitingcare Full time

    BlueCare| Customer Service Agent | Customer Service Centre Caboolture- Rewarding employment opportunities, making a difference in your local community.- Access to discounts - entertainment, insurance, hospital admission- Permanent full time position - Caboolture location. Monday to Friday 8am to 5pm service hoursMake a meaningful difference with...