Customer Service Officer

7 days ago

Caboolture, Australia Unitywater Full time

Family friendly roster working school hours (25 hours per week)
- We are passionate about keeping our communities healthy
- We provide a supportive culture, with ongoing career opportunities

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

**About the role**:
As a Customer Service Officer on the front desk of our Caboolture office, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. There is also an opportunity to progress digital communication channels and flexible working to improve our customer service offering and work with our customers in a way that suits them into the future.

There is always something new to learn and we encourage empathy, curiosity, problem solving, questioning and critical thinking to achieve the best experience for our customers. The three pillars for all of our team planning are to provide excellent customer service, be professional, efficient and consistent and finally to support each other in a kind and thriving culture. Does this sound like you?

**About you**:
To contribute to Unitywater’s values of
**Reliability**,
**Safety**,
**Honesty**
**& Integrity**,
**Efficiency**,
**One Team**,
**Innovation**, you will demonstrate the following skills and qualities for the role:

- Previous experience working in a customer facing role, delivering high quality customer service in a dynamic environment with a commitment to continuous improvement.
- Demonstrated professional communication skills and the ability to question and seek to understand the customers experience in order to achieve a fair and equitable outcome for the customer and Unitywater.
- The ability to resolve complex issues across a variety of channels and an ability to acquire knowledge of services, systems and policies.
- Interpersonal skills, including active listening skills, empathy and being a team player.
- Demonstrated ability to maintain composure and objectivity in difficult situations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude.

**Working at Unitywater**:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
Applications close: COB Wednesday 2 November

Remuneration: EA Indoor Level 2

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