Systems Trainer

Systems
Trainer

Clerk Grade: 7/8
Salary Range:  Salary range $113,574 - $125,720 + Super
Employment Type: Temporary, role starting from Feb 2026 till Sep 2026, with a
possibility of extension (multiple positions available)
Location: Parramatta or Sydney - Hybrid opportunity. In-office requirement 2-3
days a week as a minimum, which could be subject to change based on applicable
DCS workplace policies.
Application Closing: 17th Nov 2025, Monday [9:59am]

About Us

Department
of Customer Service (DCS) transforms the way NSW Government agencies interact
with customers. We are passionate about putting the customer at the centre of
everything we do and adopting new technologies to make Government work better.
DCS is a service provider and regulator, focusing on delivering first-class
customer service, digital transformation, and regulatory reform to create
better outcomes for the people of NSW.

About
the team

Government Shared Services (GSS) is a new division in DCS that is leading
the way in streamlining processes and transactional shared services to allow
our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage
technology, streamline processes, replace legacy systems and deliver a
consistent experience to more than 100+ agencies across 8 NSW Government
Departments.

What you will do

We are seeking an experienced Systems Trainer to
join an established and high-performing training team driving capability across NSW
Government's myWorkZone SAP solution. This role will play a key part in
delivering engaging, creative and effective learning experiences to a wide
range of end users across multiple onboarding agencies.
You will be instrumental in ensuring staff are confident
and capable in using the SAP through the delivery of structured training
sessions, development of learning materials, and learning support.

• Deliver high-quality, engaging SAP training
  sessions (virtual via MS Teams) for end users across various NSW
  Government agencies.
• Support the rollout and onboarding of agencies to
  the myWorkZone SAP solution, ensuring alignment with the
  overall learning and change strategy.
• Collaborate with the SAP Learning Lead and Change
  Management teams to maintain consistency of messaging, training materials,
  and user experience.
• Design, develop, and contribute to continuous
  improvement of training content - Simulations, Quick Reference
  Guides and eLearning modules.
• Provide post-training support and coaching to
  ensure effective adoption of the system.
• Gather learner feedback and assist with evaluation
  of training outcomes to inform future delivery improvements.
• Work closely with stakeholders, Product Team, and functional
  experts to ensure training content reflects current business processes and
  system functionality.

About you

You are a highly experienced Systems Trainer who
is a team player with a passion for helping people learn and adapt to
new systems. You are adept at working in fast paced, complex, multi-agency
environments and can tailor your training approach to different audiences and
learning styles.

Essential Criteria:

• 5+ years'
  experience across multiple ERP implementations delivering end-user
  training for SAP, Oracle or Salesforce.

1. HCM
   – Employee Self Service and Manager Self Service
2. Finance
   Accounting, Real Estate Management, Asset Management
3. Purchasing,
   Invoice Management, Accounts Payable
4. Reporting
   

• Experience
  supporting large-scale system implementations or business transformation
  projects.
• Proficiency
  in developing high-quality training and learning resources.
• Strong
  communication, facilitation, and stakeholder engagement skills.
• Proven
  ability to creatively adapt training delivery to suit diverse audiences
  and environments.
• Strong
  organisational and time management skills, with the ability to manage
  competing priorities.

Desirable:

• Experience
  working on public sector or government transformation
  projects.
• Familiarity
  with myWorkZone or NSW Government digital transformation
  initiatives.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2
pages) outlining how your knowledge, skills and experience are aligned to the
role. In your cover letter please share your motivation for applying for this
position and your relevant skills.

Please note that assessments will be conducted for this
role. This involves submitting your application for review, an interview,
workplace assessment and reference checks.
A talent pool may be created from this recruitment action
for future temporary or ongoing vacancies in roles with similar capability
requirements

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Jyothsna Jain via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, 17th November 2025, 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process