Customer Service Representative

16 hours ago

Double Bay, New South Wales, Australia Vet HQ Full time $60,000 - $80,000 per year

Vet HQ Double Bay, Sydney

Full time- Customer Service representative

Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is going to be joining our nursing team, so this unique opportunity has become available.

Vet HQ Double Bay is privately owned practice, we also have a practice at Darlinghurst.

We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.

At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.

This role is 5 days per and may include an occasional Saturday.

We provide a positive work culture and live by our value which are;

Together we are more successful

Learn, grow, evolve

We communicate directly, honestly and empathetically

We do the best we can

We take ownership and we are the solution

We care about our pets, people and the planet

Skills and attributes:

· Exceptional time management and organisational skills

· The ability to handle high stress and busy situations

· The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.

· Solutions focussed

· A positive "can do" attitude".

· Have experience in a receptionist or client focused role.

· Experience in a veterinary or medical practice would be an asset

· Be a part of a dedicated team who take responsibility and share responsibility.

· Experience in RX Works preferred (but not essential)

· Be familiar with Microsoft office programs

Key responsibilities include:

· Answering a multi-line phone system

· Scheduling appointments

· Providing premium customer service during patient arrivals and departure.

· Maintaining patient records and client communications

· Financial transactions

What we can offer you:

· An opportunity to work with a fantastic high performing team

· Continuing education

· A caring environment that focuses on staff wellness.

· Corporate class pass membership

· Assess to Employee assistance program

· Excellent staff discount

If this sounds like the perfect role for you then please email ****

We pay above award and salary is negotiable depending on experience.

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