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Pet Health Manager

2 weeks ago

Double Bay, New South Wales, Australia Petstock Group Full time $60,000 - $80,000 per year

Petstock Double Bay are on the look out for passionate individuals who want to turn their passion for pets and animals into a career

Pet Health Manager | Double Bay | NEW STORE
As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + years

Here is what you can expect to be doing day to day when you join our fun, friendly & inclusive team

A day in the life...
Petstock Double Bay

  • Support the Store Manager and team by delivering trusted, tailored health advice to pet parents - with a strong focus on nutrition, preventative care and overall wellbeing
  • Oversee the in-store grooming and pet school operations
  • Drawing on your veterinary nursing background (or similar pet health role), you will help create a personalised and educational in-store experience that builds customer confidence and loyalty
  • Deliver on specific key performance indicators (KPIs), especially around pet nutrition, parasite prevention, and client education, while contributing to the overall success and professionalism of the store.
  • Maintain advanced understanding of zoonotic & skin diseases and how to identify them
  • Provide exceptional customer service where you and your customer will have memorable, meaningful interactions
  • Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
  • Work with your team mates to make sure the store looks its best at all the times, ensuring all the latest stock is on the shelves
  • Be proactive in making sure you keep your knowledge up to date on pet care, products, and services we provide
  • Contribute to a fun, supportive culture instore where the team loves coming to work every day
  • Strong safety mindset with commitment to create a culture of safety within your team

If you have the below experience we would love to hear from you

  • Deep knowledge and understanding of domestic pet health
  • Strong interpersonal skills with ability to build relationships and rapport with customers and your team-mates
  • A commitment to represent the interests of Petstock in areas related to the business, branding and animal care
  • Experience in a clinical/Pet health setting or similar
  • Certificate IV in Veterinary Nursing or equivalent highly desirable although not essential
  • Ability to be flexible in order to meet changing work conditions
  • Ability to prioritise and manage conflicting priorities
  • Physically fit, with the ability to lift products up to 20kgs
  • Flexibility and ability to work weekends and public holidays

In this role, you will be someone who provides more expertise, exceptional customer service, more value to the customer and take more care of our pet customers and their this sounds like you, apply online today.

Our diversity makes us are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
Not the role for you? Visit our career site to view our other vacancies or express interest in future opportunities -