Customer Service Team Leader

6 days ago

Revesby, New South Wales, Australia Opal Packaging Australia Full time $80,000 - $120,000 per year

Opal is an innovative and solutions led paper and packaging group striving for excellence in everything we do. A member of NIPPON PAPER GROUP, Opal has operations in Australia and New Zealand, making us one of Australasia's leading packaging companies.

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity….

Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Team Leader (NSW) to join the team at our site in Revesby.

The key focus of this role will be to:

  • Leading the local customer service team's performance to maximize responsiveness and accuracy
  • Identifying and developing improved processes, to ensure free flowing information between stakeholder groups
  • Provide great customer service to a portfolio of key customer accounts
  • Support the team by handling escalations as required and overseeing order processes
  • Ensuring the team meets service level targets and target goals by coaching and developing the customer service team on an on-going basis
  • Generating reports to track relevant KPI's
  • Assist the team to provide excellent phone and email-based customer service

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • Experience leading Customer Service teams in a fast-paced environment (manufacturing industry experience would be viewed favourably)
  • Excellent communications skills - both written and verbal
  • Strong organisation skills and the ability to manage multiple projects with fixed deadlines
  • Previous experience using CRM systems (SAP and Microsoft Dynamics experience would be highly regarded)
  • A customer-centric mindset and a positive demeanour

Discover more… by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

  • Customer Service Team Leader

    6 days ago

    Revesby, New South Wales, Australia Opal Full time $60,000 - $120,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design...

  • Customer Service Representative

    1 week ago

    Revesby, New South Wales, Australia Opal Full time $60,000 - $80,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging...

  • Junior/Trainee Service Technician

    6 days ago

    Revesby, New South Wales, Australia IGT Australia Full time $40,000 - $70,000 per year

    Do you want to learn about gaming and have a career in our industry? Do you have a good work ethic and enjoy liaising with people from all walks of life? If so, then this could be a great entry level opportunity for youAn outstanding opportunity exists to join a global market leader and dominant force in the Australian gaming market. IGT is the world leader...

  • Maintenance & Services Supervisor

    2 weeks ago

    Revesby, New South Wales, Australia Orora Group Full time $90,000 - $120,000 per year

    Maintenance & Services Supervisor Orora is passionate about manufacturing, delivering solutions that support a diverse range of industries. As a market leader, we pride ourselves on fostering a culture of innovation and growth. With a global reach and an ambitious vision, we offer an exciting opportunity to shape the future of the beverage packaging industry...

  • Nursery Room Leader

    2 weeks ago

    Revesby, New South Wales, Australia First Steps Learning Academy Full time

    Diploma Educator – Room LeaderRevesby, NSW | $28 – $36 per hour, based on experience and qualificationsMake a difference every day in a centre that values your passion, care and commitmentAt First Steps Learning Academy, every day is filled with discovery, laughter, and meaningful learning experiences—for both children and educators. Our centre...

  • Maintenance & Services Supervisor

    2 weeks ago

    Revesby, New South Wales, Australia Orora Full time $90,000 - $120,000 per year

    Maintenance & Services SupervisorOrora is passionate about manufacturing, delivering solutions that support a diverse range of industries. As a market leader, we pride ourselves on fostering a culture of innovation and growth. With a global reach and an ambitious vision, we offer an exciting opportunity to shape the future of the beverage packaging industry...

  • Quality & Customer Lead

    2 weeks ago

    Revesby, New South Wales, Australia Orora Group Full time $80,000 - $120,000 per year

    The Role The Quality & Customer Lead will oversee Quality Control & Quality Assurance at our Revesby site. Managing a small team, you will be the primary contact for customers when dealing with quality issues or driving quality improvements. Key Responsibilities Take the lead on quality across our manufacturing lines – ensuring every product meets the...

  • Client Service Manager

    2 weeks ago

    Revesby, New South Wales, Australia Dynamic Full time

    Client Service Manager – Security DivisionLocation: Revesby, NSWJob Type: Full-timeAbout the RoleThis is an exciting opportunity to join DSS Facilities as a full-time Client Service Manager based in Revesby, NSW. You'll be the key point of contact for our clients, ensuring that our security operations are delivered efficiently, safely, and to the highest...

  • Office administration

    2 weeks ago

    Revesby, New South Wales, Australia GPL Partners Full time

    Processed Forest Products, has been an industry leader in the supply and manufacture of timber veneer panels to the building and construction industry for the past 50 years and is based in Revesby in the South Western suburbs of Sydney. They seek a motivated and enthusiastic Administration and Customer Service person to be an active member of a small...

  • Mechanical Supervisor

    2 weeks ago

    Revesby, New South Wales, Australia Orora Full time $90,000 - $120,000 per year

    Orora is passionate about manufacturing, delivering solutions that support a diverse range of industries. As a market leader, we pride ourselves on fostering a culture of innovation and growth. With a global reach and an ambitious vision, we offer an exciting opportunity to shape the future of the beverage packaging industry while contributing to the success...