Account Executive

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We have been certified as a Great Place to Work for 2023, 2024 and 2025, ranked in the top 10 of Australia's Best Workplaces in Technology 2025, ranked #19 in Australia's Best Workplaces List for 2025, and been recognised as Australia's #1 Managed Service Provider and ranked #29 globally in the 2025 MSP 501, Channel Futures' industry-leading benchmark for high-performing MSPs worldwide.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

ABOUT THE ROLE

As an Account Executive at Tecala, you will be responsible for managing a portfolio of clients while driving new business growth into those accounts across our Managed Services, Cloud, Security, Data & AI, and Automation offerings. This role requires a balance of proactive account management, relationship building, and cross-sell / upsell capability.

You will work closely with technical specialists, marketing, and service delivery teams to pitch and deliver solutions that address client challenges, strengthen long-term partnerships, and achieve revenue targets.

You will also be tasked to ensure our net revenue retention and customer retention are maximised in your patch of accounts

This is a client-facing role that suits someone with prior IT managed services sales experience who is ready to step up and manage existing customer relationships and hungry to grow the customer share of wallet. Key responsibilities will include:

Account Management & Client Growth

• Manage and grow a defined portfolio of Tecala SME accounts.
• Build trusted relationships with key client stakeholders to ensure Tecala remains a strategic partner.
• Identify upsell and cross-sell opportunities across Managed Services, Security, Communications, Automation, Data & AI, and Cloud.
• Understand client needs and develop tailored proposals that provide clear, innovative solutions.
• Collaborate with technical teams to ensure that proposals meet both client expectations and company standards.
• Partner with service delivery teams to ensure client satisfaction and contract compliance.
• Partner with solution consultancy to deliver a business aligned Strategic Technology Roadmap
• Negotiate and close deals while ensuring compliance with all contractual and regulatory requirements.
• Conduct regular account management meetings, presenting account level insights, sales opportunities and solution roadmaps.
• Leverage innovative marketing campaigns that enhance brand visibility, engagement and cut through.
• Consistently achieve monthly, quarterly, and annual revenue sales targets.

Required skills and experience:

• Experience or knowledge of Hybrid Cloud, IT Managed Services, Security Services, Networks / Communications and Automation, Data and AI
• 3+ years of experience in a IT or Managed Services sales or a related role.
• Proven track record of achieving and exceeding sales targets.
• Proven ability to create and manage an effective Account Plan Strategy
• Excellent communication and interpersonal skills.
• Experience with CRM software (e.g., Dynamics) and sales development tools.
• High level of motivation, initiative, and accountability.
• Experience managing multiple stakeholders within client organisations.
• Committed to understanding and meeting the needs of clients.
• Capable of developing and executing effective sales strategies.

WHAT WE CAN OFFER YOU

As part of our team, you'll be able to learn and grow in a supportive and inclusive environment. We have listed some of those benefits below for you:

• Paid Birthday Leave.
• Inclusive paid parental leave policy that supports all parents & carers
• Health & Wellness perks including discounted gym membership.
• Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
• Paid certifications and remuneration incentive to get upskilled / certified to support your development
• Access to Career Pathways so you can continue to build a career in the business.
• Reward & Recognition Program where you can also thank and reward your team mates
• Hybrid and flexible working model
• Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
• Employee Assistance Program (EAP)

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we've got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.