Assessment Officer

Join our dynamic team and play a key role in shaping industry standards while providing top-notch service and guidance in a rapidly evolving sector

• Temporary until June with possibility of extension or conversion to ongoing
• Full-time (35 hours per week)
• Office location - Parramatta
• Hybrid and flexible working supported
• Clerk Grade 5/6; Salary ranges from $99,938 - $110,271 (+ superannuation)

Our DCCEEW Energy Division is currently seeking to appoint an
Assessment Officer
to deliver the accreditation program for Accredited Service Providers (ASPs) in the electricity distribution networks across NSW.

The ASP Scheme accredits organisations to perform contestable work on the NSW electricity distribution network. It gives consumers who need to connect to the network access to a competent and competitive market of service providers. The ASP Scheme ensures customers have the right to have this work done by suitably accredited companies and their qualified staff. This promotes the competitive provision of services while ensuring that essential safety procedures are followed and other technical requirements are observed. You can read more about the Scheme here.

About the Role

The role involves handling applications for ASP accreditation and renewals to ensure they are processed efficiently and in line with regulations. This includes answering queries from stakeholders, such as contractors providing electrical services and electricity customers, about the accreditation process and requirements. The role also entails managing annual renewal letters, payment processing, and reporting on performance to the Team Leader, Assessments.

Additionally, the position provides high-quality client services related to service safety to electricity network service providers. It includes maintaining administrative systems to streamline accreditation functions, managing accurate information in accreditation systems, and contributing to the preparation of various documents and reports under the current systems.

The role also supports the reform of current systems to deliver more contemporary service delivery of the accreditation process for ASPs.

About You

Ideally you are a good mix of being detail-oriented, but also personable and approachable as well as forward thinking. You have a good understanding of how accreditation frameworks work, and you excel in managing application and renewal processes. In addition, you should be confident in providing clear and accurate advice to applicants and handling public inquiries with professionalism and with a smile.

Essential Requirements

• Knowledge of the accreditation framework and processes applicable to ASPs.
• Demonstrated customer service experience

Desirable

• Experience with CRM and workflow systems, e.g. Salesforce

For more information read the full Role Description: Assessment Officer ASP Scheme Review ECCS Clk Gde 5-6

Who we are

The Department of Climate Change, Energy, the Environment and Water(DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If this sounds like the right opportunity for you - please submit your application, including a copy of your
resume and cover letter
expressing your interest and suitability for the role.

Applications close on Sunday 19
th
October at 11:55PM.

Previous applicants need not apply.

Should you require further information about the role please contact Vanessa Frazer via

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Cassie Dryburgh on please mention reference number

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn

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