Senior e2e Business Analyst

3 days ago

Sydney, New South Wales, Australia Bupa Australia Full time $80,000 - $120,000 per year
  • Hybrid working – balance work from home and the office
  • Open to candidates in Melbourne, Sydney, Brisbane or Adeliade
  • 12-month fixed-term contract with opportunity to contribute to high-impact projects

About the Role

As part of Bupa's critical Remediation Program, we're seeking a Senior End-to-End Business Analyst on a 12-month fixed-term contract to help design, build, and refine remediation processes that deliver better outcomes for our customers.

You'll work closely with the Remediation Project Manager and collaborate across multiple business units—including operations, data, technology, and risk—to ensure issues are identified, understood, and effectively resolved.

This role is ideal for an experienced Business Analyst who thrives on complexity, works well in cross-functional teams, and is passionate about driving customer-focused, compliant, and efficient solutions.

What You'll Be Doing

  • Conduct detailed business analysis to document requirements, design, and support build/testing of remediation processes.
  • Partner with the Remediation Project Manager to deliver analysis that supports process improvements and customer remediation outcomes.
  • Facilitate workshops with business process owners to identify pain points and opportunities for improvement.
  • Work with Process Analysts to document current and future state processes.
  • Partner with Data Analysts to analyse remediation datasets, identify impacted customer cohorts, and recommend corrective actions.
  • Provide input into planning, testing, and change management activities.
  • Contribute to the Business Analysis and Agile Communities of Practice within Bupa, supporting continuous improvement and agile uplift.

About You

You're a seasoned Business Analyst with a proven track record of delivering results in complex, customer-focused environments. You're highly analytical, process-oriented, and collaborative, with a knack for turning complexity into clarity.

You will bring:

  • 5+ years' experience as a Business Analyst in large-scale transformation or remediation programs.
  • Experience working on remediation or customer-impact programs within regulated environments (health insurance experience highly regarded).
  • Strong capability in end-to-end business analysis, including both system and non-system processes.
  • Practical understanding of Lean and Six Sigma methodologies.
  • Excellent communication and stakeholder management skills, with the ability to influence and present ideas effectively.
  • Strong analytical and problem-solving skills, with exceptional attention to detail.
  • Ability to work autonomously and manage multiple priorities.

Support Every Step of the Way

At Bupa, we care about your wellbeing in and outside of work. Our global wellbeing program supports your mental, physical, financial, social, and environmental health—helping you thrive.

Our employee benefits include:

  • Fully subsidised Bupa health insurance
  • Discounts on travel, home, dental, and optical services
  • Exclusive savings with Apple, Endota Spa, New Balance, and more
  • One additional day of annual leave each year for your wellbeing
  • A paid volunteer day annually to give back to your community

We Value You for You

Bupa embraces diversity and inclusion. We encourage applicants from all backgrounds and experiences, including First Nations peoples, veterans, people with disabilities, and LGBTQIA+ communities. If you require any adjustments during the recruitment process or would like to discuss role flexibility, we're here to support you.

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