Customer Service/Administration Officer

3 days ago

East Brisbane QLD, Australia Doree Embroidery & Screen Printing Full time $60,000 - $70,000 per year

Join the thread that holds us together and thriving Be our customer orientated admin legend and keep everything running smoother than our machines.

Please note that our business location will be moving from East Brisbane to Mansfield in Feb 2026

Why Join Us?

  • Stability and Legacy - Join a well-established business with over 90 years of continuous operation and a reputation for excellence
  • Supportive Culture - Be part of a friendly, down to ear team that values collaboration, growth and mutual respect.
  • Commitment to Longevity - strong support of career growth and longevity with many of our staff serving with us for over 15 years.
  • Convenient Location - modern East Brisbane facility , close to public transport and local amenities.
  • Purposeful Work - contribute meaningfully to the delivery of high quality products seen by thousands across Australia.

About the Company

Established in 1934, Doree Embroidery & Screen Printing is one of Australia's most respected and long standing embellishment specialists. Based in East Brisbane, we proudly provide high-quality embroidery, screen printing, 3D embroidery and heat transfer solutions for some of the country's most recognisable organisations, ranging from airlines and sporting teams to government departments, schools and local businesses.

With a proud heritage, state-of-the-art technology and a team-first culture, Doree continues to lead the way in garment decoration and production. We pride ourselves on our quality control and customer satisfaction is our top priority.

About the Role

We are currently seeking a dedicated and detail-oriented Customer Service/Administration Officer with exceptional communication skills to join our team. This role is critical to the smooth operation of our office and production scheduling. You will be the first point of contact for many of our valued clients and will play a central role in ensuring orders are processed accurately and efficiently across departments.

Specific Duties

  • Managing front desk operations, including handling calls, emails and visitor enquiries.
  • Acting as a liaison between customers and internal departments (production, design, accounts, management).
  • Generating quotes and responding to customer email enquiries.
  • Receiving stock and entering orders for production.
  • Liaising with executive management to deliver customer tailored solutions.
  • Learn and efficiently use Doree production software.

Skills & Experience

  • Minimum 2 years experience working in an administration position with a strong customer service focus.
  • Exceptional verbal and written communication skills
  • Highly organised individual with the ability manage competing priorities while delivering a superior customer service experience.
  • Intermediate Microsoft Word, Excel, Outlook skills essential with ability to learn new software/systems.
  • A proactive, solutions-oriented approach with the ability to work both independently and as part of a collaborative team.
  • Outgoing and friendly personality.

We look forwarding to hearing from you if you feel you have what it takes to contribute to our organisation's growing success.

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Experience:

  • Customer service: 2 years (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Expected Start Date: 24/11/2025

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