Customer Service Officer

Posted: 26/08/2025

Closing Date: 05/09/2025

Job Type: Permanent - Full Time

Location: Rockhampton

Job Category: Community Services and Development

Ideal Placements is proud to be part of the are-able Group. Together we are committed to creating inclusive employment opportunities that help people achieve their goals. As part of a trusted, community focused organisation, we deliver a wide range of services that empower individuals, strengthen communities and promote independence.

Through this partnership we are able to offer high quality, personalised services across multiple regions, while building a workplace culture that values diversity, collaboration and continuous improvement.

We are committed to building an inclusive, diverse and supportive workplace — where ideas thrive, innovation grows, and people feel valued. Our organisation champions meaningful impact, professional growth, and a healthy balance between work and family. With over 30 years of deep community connection, we continue to transform lives and foster opportunities. We are driven by our mission to do more for more people in more communities. We break barriers, challenge stereotypes, and create an environment where everyone's abilities are not only recognised but nurtured.

Why choose to work with are-able?

are-able is proud to be a Winner of the Australian Business Award for Employer of Choice. We foster a positive, high performing team culture built on respect, empathy, integrity and innovation. We seek passionate individuals who are driven to make a real difference in people's lives.

In return for your valued contribution, we offer:

• A family-friendly organisational culture with true work-life balance
• Attractive salary packaging to maximise your take home pay
• Bonus Christmas leave - additional leave days each year

Join us and be part of a team making a real impact in communities across Australia.

This role is suited to someone who enjoys providing a welcoming and helpful first point of contact for employers and clients at reception and over the telephone, administrative and clerical support for Employment Consultants and other staff members.

It is both a challenging and highly rewarding work environment perfect for people who have come from a customer-focused sector and are looking for the stability of a full-time role with regular hours.

About the Role

As a Customer Service Officer your role is to deliver excellent customer service with the ability to relate and communicate easily with people from all walks of life. Our CSO's have strong computer, administration and time management skills and they are self-motivated and able to work independently and under limited direction when required.

You will receive full training to help you gain all the knowledge and skills required to become an Customer Service Officer, however there are a few skills which great Customer Service Officer's possess:

• They are engaging and a people-person who have a knack for making others feel comfortable in their presence.
• They have solid administration skills, computer literate and have a strong attention to detail.
• They're innovative in organising work including time-management, priority tasking and problem solving.
• They have great customer service skills and have a motivating personality to inspire participants to find work.
• They're a team player, they take personal responsibility for their own work.
• They act with initiative and sound judgement and assists others to achieve desirable outcomes.

The Feel-Good Parts

If you've read this far, you already know that are-able is a community-focused not-for-profit organisation, but what does that mean?

At are-able, the organisation's profits return to the communities we serve. We give back through the are-able Foundation, donations and sponsorships, we genuinely believe in supporting our community. Since the beginning of the are-able Foundation in 2004, we have given back over $1 million to various groups.

Are-able is also a values-driven organisation, led by the following values:

Integrity - Our clients trust us. We owe them honesty and transparency. Every person who comes to are-able deserves to be treated fairly and objectively. We're accountable for our actions, and we follow through.

Respect - Each person we work with is worthy and should be seen in a unique context. Diversity shows us new ways to build on a person's strength.

Empathy - Everyone experiences life differently. Relating to each other helps us understand someone else's perspective so we can create solutions for individuals. We're accountable for our actions and we follow through.

Innovation - How can we make someone's life better? Using new ideas can solve challenges of all sizes and levels. A little innovation might have a big impact for a client.

Are-able supports an inclusive approach in the workplace and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

If you need assistance applying, please contact