POD / Customer Service Officer

3 days ago

Rockhampton, Queensland, Australia Followmont Transport Pty Ltd Full time $45,000 - $60,000 per year

The Role:

  • Monday to Friday | 10:00am to 6:06pm.
  • Scanning of all paper-based PODs into the transport system and sorting into batches for archiving in line with company standards.
  • Promptly respond to all enquiries from internal and external stakeholders.
  • Scanning of manifests and consignment notes.
  • Ensure all data from uploads are valid and relevant.
  • Complete administrative duties and data entry.
  • Taking a high level of in bound calls for customer enquiries

Benefits:

  • Start in a fulltime permanent position
  • Free, on-site parking available
  • Annual leave + Sick leave + Guaranteed hours
  • Supportive environment with ongoing feedback and guidance to ensure you succeed
  • Regular working hours with weekly pay cycle
  • Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
  • Be recognised for your hard work through our employee recognition program
  • Workplace Benefits Program providing discounts to many major retailers.
  • Health Fund discounts for single or family cover.

Skills and Qualifications:

  • Proven experience in a fast paced customer service based role is highly regarded
  • Knowledge of Microsoft Excel and Outlook
  • Positive "Can Do" attitude with a focus on providing a high level of service
  • A proactive, organised individual that can work with and a collaborative team.
  • Customer experience ethic with a customer first and last approach.

Followmont Transport
is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If this opportunity sounds interesting and align with your values, please apply or send your resume to

Location: Rockhampton

Service | Unity | Passion | Integrity | Innovation | Care

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