Customer Service Officer

3 weeks ago

Rockhampton, Queensland, Australia The Capricornian Ltd Full time

Job Category: Branch,Customer Service,Sales

About The Capricornian

At The Capricornian, we're proud to be local. For more than 65 years, we've supported communities across Central Queensland, delivering personalised financial services through our network of eight branches. As a customer-owned credit union, our focus is on people, not profits.

Our strength lies in our team and the values we live by everyday: Fairness, Innovation, Respect and Integrity, Social Responsibility and Trust. We're committed to creating a supportive workplace where reliability, teamwork and genuine customer care matters.

If you want to be part of an organisation that makes a real difference in the community, you'll feel right at home with us

Job Description

About our Customer Service Officers

As a Customer Service Officer (CSO), you'll be a valued member of our frontline service team - helping customers in branch and over the phone through our contact centre. Every day, you'll play an important part in creating positive customer experiences and building trusted relationships in the community.

Working as a Relief CSO, no two days will be the same You'll enjoy the variety of working with different teams and customers across our branch network. Each day will bring something new, but your focus will always be on delivering outstanding service.

Your Day-to-Day as a Customer Service Officer

As a Relief CSO you will:

  • Help customers with everyday banking transactions and account enquiries with precision and care.
  • Process new memberships, term deposits and insurance requests.
  • Provide accurate, efficient service with a smile (because details do matter).
  • Take pride in attention to detail, so customers feel confident and cared for.
  • Build positive connections with staff and customers at each branch.
  • Adapt quickly to new environments and enjoy the variety this role brings.

The ability to freely travel throughout our network of branches (Rockhampton, Yeppoon, Emerald, Gladstone and Miriam Vale) is a requirement of this role.

Why Join Us?
  • Be part of a supportive team while working across different communities.
  • Gain valuable skills and career growth opportunities in financial services.
  • Receive staff discounts on financial products.
  • Benefit from health and wellbeing initiatives like our Healthy Living Subsidy and Employee Assistance Program.
  • Receive Birthday Leave - a day off to celebrate you
  • Enjoy the satisfaction of helping people with one of the most important parts of their lives - their finances.
Desired Skills and Experience

What We're Looking For:

A successful Relief Customer Service Officer is someone who is:

  • Reliable, dependable, and comfortable travelling across branches.
  • Detail oriented - you take pride in getting things right the first time.
  • A strong communicator - friendly, approachable and a good listener.
  • A people person who enjoys connecting with customers and colleagues alike.
  • Motivated to learn - whether it's new systems, products or processes.

Experience in customer service or banking is an advantage, but a positive attitude, reliability and willingness to learn are what matters most.

Ready to Apply?

If you're motivated, adaptable and ready for a role that offers variety and meaning, we'd love to hear from you. Submit your resume and a short cover letter outlining your interest and what you can bring to the role.

We look forward to welcoming a new Relief CSO who will thrive on variety and community connection.


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