Customer Service Officer

1 week ago

Penrith, Australia YMCA NSW Full time

**Date**:11 Sep 2024

**Location**: Penrith, AU

**Company**:YMCA NSW
- **Be a part of creating great experiences for members of our community**:

- **Provide first class service to all members and guests**:

- **You will be the first and last person our members see in our facility**

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at The Y Western Sydney University Kingswood campus.

**About the role**

Working a flexible roster across between the hours of 8:00am - 11:00am and 3:00pm - 8:00pm Monday - Friday, Customer Service Officers act as the first point of contact for our customers.

**About you**

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role

**You will also come with the following**:

- Current CPR certificate
- Previous experience in administration/customer service role (desirable)

**Recreation**

Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces - providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills - all while you make a difference to your community.

**Who What Y?**

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW - and fund our diverse range of enriching community programs.

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

**Commitment to Safeguarding

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