Support Coordinator

Introduction

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton.

Benefits you will enjoy

• SCHADS L4 Salary
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave 
• Extensive support and investment in your Professional Development
• On site Cafe
• Above Award payment of $2,500 annually on top of base salary
• Sonder Wellbeing App
• Sign on payment of $200.00
• CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card or renewal of cards

Description

The role is the first point of contact for potential program participants in Support Coordination to scope both the services required and provide a comprehensive and timely service package for individuals to consider.  This role will work closely with NDIS clients to ensure they receive a timely and responsive service offering in line with their support plan. This position is a 'risk assessed role' and is subject to the NDIS worker 'no card' 'no start' rule.*

Key Responsibilities include: 

• Develop strong communication and liaison with all current and potential NDIS clients to ensure services offered and implemented are responsive and in line with requirements.
• Establish, support and design plans to address the identified needs of the participant in line with NDIS plans, individual requirements and NDIA guidelines.
• Explore, identify, develop, strengthen and facilitate formal and informal networks with individuals and their families to maximise opportunities for participation, independence and inclusion in the broader community.
• Identify new opportunities within Support Coordination
• Participate in Expo's, networking and forums to raise Centrecare's profile
• Contribute to positive, collaborative team that models best practice. 

* Centacare North Queensland is a registered NDIS provider and this position is subject to the NDIS worker 'no card' 'no start' rule. This position is classified as a 'risk assessed role' under Part 1, section 5 of the National Disability Insurance Scheme (Practice Standards—Worker Screening) Rules 2018 and in accordance with Queensland legislation, an NDIS Worker Screening must be obtained prior to commencing work in the role.

Skills And Experiences

The ideal candidate will have: 

• Desirable  - A recognised tertiary degree in either Behavioural or Social Science or equivalent 
• Experience working with families and people with disabilities in a support coordination role. 
• Highly developed analytical, evaluation and planning skills in the disability sector, including an understanding of the NDIS guidelines.
• Excellent written and verbal communication skills as well as strong analytical skills.
• Demonstrated commitment to 'inclusion' principles and personalised support practices in the disability sector.
• Highly developed IT and report writing experience
• Drivers' Licence
• A current Blue Card and NDIS worker screening clearance*

Applying

If you are interested in applying for a position, please provide a brief cover letter outlining your experience relevant to this role along with a copy of your Resume. Only applicants that are shortlisted will be contacted.  

If you have not received any contact within 60 days of the commencement of this ad, unfortunately your application has been unsuccessful.  We wish you all the very best in your future applications.  

Centacare North Queensland is a Child Safe and Equal Opportunities Employer.  People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.

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