Continuous Improvement Analyst

4 days ago

Brisbane, Queensland, Australia Suncorp Full time $80,000 - $120,000 per year
  • Drive innovation and process improvement across a strategic platform
  • Any CBD location/Hybrid wfh
  • 12 month role

About the Role:

Make a meaningful impact by improving how we work and deliver for our customers. Grow your career in a supportive environment that values innovation and inclusion. Join our Docs & Notices team within Operational Excellence, as a Continuous Improvement Analyst, where you'll identify and implement solutions that enhance efficiency, reduce costs, and improve customer outcomes. You'll collaborate across teams to drive innovation and deliver measurable results.

What You'll Do:

  • Analyse end-to-end processes within the Docs & Notices Platform to identify improvement opportunities
  • Design and implement changes that enhance productivity, quality, and customer service
  • Collaborate with stakeholders to develop business cases and action plans for improvement initiatives
  • Monitor cost drivers and track benefits of implemented solutions
  • Engage with internal teams and vendors to refine business practices and share best practices
  • Support strategic initiatives that align with operational excellence goals.

What You'll Bring:

  • Experience in process improvement and data analysis
  • Business process mapping with experience in ARIS mapping tool
  • Ability to develop innovative solutions and deliver outcomes within set timeframes
  • Strong stakeholder engagement and communication skills
  • Proficiency in Microsoft Office, SharePoint, and data analysis tools (e.g., ThoughtSpot)
  • Knowledge of Lean/Six Sigma, Agile methodology, and insurance operations
  • A proactive mindset with the ability to work independently and collaboratively.

What you'll enjoy:

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.

  • Hybrid working,
  • Wellbeing coaching, Employee Council, and EAP access
  • Discounts at 400+ retailers, insurance savings, and gym memberships
  • Inclusive policies and employee resource groups

Explore our full benefits:

At Suncorp, we're committed to creating a diverse, accessible, and inclusive culture. If you need more information, support or adjustments during the recruitment process or in the workplace, please contact for a confidential conversation.

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