Team Leader

Settlement Support and Community Care | Little Collins Street (HQ) | Maximum Term - Full-time

• Full-time Maximum Term position available to 30 June 2026, based at our Little Collins St office
• Provide professional supervision and operational support to the HSP Accommodation Portfolio
• Annual salary is $87, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flare Employee Discounts Program
• Flexible Working Arrangements where it meets operational requirements

About the role

The Team Leader Accommodation manages Clients Accommodation services across Metro Melbourne. The Team Leader Accommodation VIC is responsible for developing and managing stakeholder relationships with Real Estate Agents,

housing providers, state and federal authorities and the Department. The Team Leader Accommodation provides professional supervision and operational support to the Accommodation team to ensure the efficient provision of on-arrival services and suitable short and long-term accommodation to clients as required in line with contract requirement.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• A minimum of 2 years' experience in coordination of program operations in a leadership position and demonstrated experience in the Property/Real Estate sector
• Sound working knowledge of the Residential Tenancies Act and Residential Leasing Principles and the ability to apply the legislative requirements
• Solid understanding of compliance and quality principles relating to settlement services and the housing/tenancy area – such as Building Code compliance, Rooming House Standards, Occupancy Permits, Occupational Health & Safety and Essential Services - and the ability to quickly identify and interpret contractual requirements, and then to effectively apply processes to meet the requirements
• Excellent interpersonal, written communication and cross cultural communication skills, with the ability to liaise effectively with contractual partners, service providers, employees at all levels, building owners and Real Estate agents as well as clients and their communities
• Demonstrated capacity to lead a high-performing team to achieve or exceed Key Performance Indicators
• Demonstrated ability to develop and manage stakeholder relationships to enhance client outcomes
• Expertise in monitoring budget processes relating to commercial and residential properties, including the purchase of goods and services
• Highly developed administrative and time management skills, highly organised, thorough, systems orientated with meticulous attention to detail and capable of managing large volumes of data
• Demonstrated initiative and the ability to coordinate a process working independently and to strict timelines
• High level conflict resolution and good negotiation skills demonstrating flexibility in working as part of a team
• Intermediate computer skills with demonstrated experience in a number of software programs including Word, Excel, databases and web applications
• Demonstrated positive values of integrity, reliability, teamwork and professionalism and demonstrated commitment to quality and continuous improvement principles
• Applicants for this position must have a current, valid Drivers' Licence
• Some After Hours work or being On Call may be required
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)

To apply for these positions please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for these positions will be accepted up to 6 pm on Tuesday, 21 October 2025 however interviews and other selection processes may commence before the closing date.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights