Claims Customer Service Officer

2 weeks ago

Traralgon, Victoria, Australia Integrity Warranties Full time $40,000 - $80,000 per year

About Integrity Car Care

Integrity Car Care Pty Ltd is one of the oldest dedicated warranty companies in Australia. With its beginnings way back in 1992, Integrity has grown to be one of the most reputable brands in the motor vehicle warranty business.

About the Roles:

As a Customer Service Officer, you will work with a team of motivated and enthusiastic individuals in a call centre environment, providing a quality customer experience.

Reporting to the Claims Manager, you will be responsible for providing an exceptional experience for our customers.

The responsibilities of this role will include handling inbound customer enquiries, assisting customers through the claims process, writing detailed and accurate accounts of customer interactions and general data entry.

Our Ideal Candidates will have:

  • Experience in a call centre environment or a dedicated customer service team.
  • High energy levels, reliable and self-motivated.
  • Exceptional phone manner.
  • Ability to connect with a diverse range of people.
  • Accurate data entry and administrative skills.
  • Team player, but can also work autonomously.
  • Mechanical knowledge or previous experience in this area is desirable.
  • Relevant experience in a similar role is desirable.

Why apply?

This is an opportunity to grow in business and create a career within the industry. This is a full-time ongoing position with a commensurate salary offered. If this position sounds like you, please apply below.

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