Operations and Transitions Lead

5 days ago

Brisbane, Queensland, Australia Data#3 Full time $120,000 - $180,000 per year
  • Lead Critical Operations and Transition Initiatives
  • Voted HRD's Employer of Choice for the last 10 years.
  • This position is open to candidates across Australia.

Join Data#3 as an Operations and Transition Lead. Lead smooth client onboarding, support transitions, and service improvement projects. Work with teams to deliver top-tier IT managed services for government and enterprise clients, using your technical and stakeholder management skills to drive operational excellence.

Who is Data#3?

Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of over $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).

In this role you will:

  • Oversee smooth onboarding and offboarding of customers in Managed Services
  • Drive service improvements and close gaps to enhance delivery
  • Work with teams to plan and deliver effective transitions and improvements
  • Review proposals and designs to ensure they meet support standards
  • Coordinate teams to deliver projects on time and within scope
  • Support new business and tenders with technical expertise
  • Build strong relationships to ensure excellent service and client satisfaction

About You

  • Strong experience in IT Managed Services, operations, and technical leadership
  • Track record of leading client onboarding, transitions, and service improvements
  • Good knowledge of systems and network engineering (Windows Server, Azure, Office 365, VMware, Hyper-V, Citrix, SCCM, ServiceNow)
  • Skilled in ITIL, change management, and working with cross-functional teams
  • Excellent communication and stakeholder management skills
  • Able to solve problems and stay calm under pressure
  • Great at documentation and presenting technical info clearly
  • Committed to building long-term partnerships and driving service improvement

If you are looking for a challenging role where you can leverage your project management expertise to deliver transformational infrastructure projects while developing your career with Australia's leading technology solutions provider, we want to hear from you

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

REF: KISH113174

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