Registration Officer

    Registration Officer, NDIS Worker Check

Join a dynamic workplace and be part of the NDIS Worker Check directorate who play a role in keeping people with disability (NDIS participants) safe.
Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.
One full-time, ongoing opportunity located at Strawberry Hills.
Clerk Grade 3/4 – 35 hours per week - $84,659 - $92,701 per annum (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children's Guardian
The Office of the Children's Guardian (OCG) upholds NSW children and young people's right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children.  We are guided by our values of integrity, trust, service, accountability, respect and empathy. 
To find out more about the Office of the Children's Guardian, visit our website.

About the NDIS Worker Check Directorate
The NDIS Worker Check is a division of the OCG. It operates under the National Disability Insurance Scheme (Worker Checks) Act 2018 (NSW). It screens workers that provide services and supports to people with disability (adults and children) under the NDIS. It aims to support people with disability by preventing workers that pose a risk of harm from working with them. We gather information about a person's history, such as their criminal and workplace records, and undertake an assessment as to whether they pose a risk of harm.
About the role
The Registration Officer determines an applicant's eligibility to apply for an NDIS worker check. They obtain information from applicants to establish their identity; review information to determine if an applicant is already registered with the NDISWC. They assess whether the applicant meets the eligibility requirements to apply; analyse information and make recommendations about the probity of information, what further information may be required and the appropriate course of action. They also maintain and update a registrant's personal information, provide customer support by responding to queries and triage incoming information. They demonstrate our values (fair, open, accountable, respectful). They are considered and decisive, technically competent, and have strong customer service skills.

The Registration Officer conducts their role in accordance with relevant legislation, policies and procedures.
We are seeking a motivated and resilient person to:
Conduct timely and quality assessments of applications and applicant eligibility.
Exercise judgement to determine the appropriateness of proof of identity information.
Determine the appropriate course of action in accordance with relevant legislation, policies and procedures.
Ensure that procedural fairness and a customer-focused service is afforded to applicants.
Make consistent, considered and evidence-based recommendations.
Ensure adherence to security, privacy and record keeping requirements to ensure accurate and safe collection, storage and use of confidential and sensitive information.
This is an ongoing role in accordance with the Government Sector Employment Act 2013.

For further information about the role, please view the role description.

Key knowledge and experience:
Demonstrated experience in data analysis and information assessment in a high volume and time-constrained environment.
Demonstrated experience in customer communication and engagement.
Proven experience in administrative or regulatory decision making is preferred.

Essential requirements:
A tertiary qualification in a relevant discipline and/or relevant workplace experience is required.
All roles associated with the Office of the Children's Guardian are required to have a current Working With Children Check.
Employment at the Office of the Children's Guardian is subject to the satisfactory completion of security and vetting checks.
Our commitment to Diversity
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.
How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which states your claims against the capabilities for the role. You also need to address the two targeted questions below (maximum 1 page total for both). You also need to provide an up-to-date resume (maximum 4 pages) in either Word or PDF format.
We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

Provide an example of a time when you had to review and assess a large volume of complex information in a tight time frame.

What strategies did you use to ensure the task was completed to the required standard within the required time frame? (300 words maximum).
Describe a situation where you identified a data-related issue and had to work with a customer or client to find a solution. What steps did you take to resolve the issue, and what was the outcome? (300 words maximum)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Applications closing date: 5 December 2025 9:59 am