Regulatory Operations Officer

Regulatory Operations Officer

Licensing and Accreditation – Building Licensing & Building and Development Certifiers Registration

Grade: Clerk Grade 5/6

Location: Parramatta (Regular office attendance required; flexible arrangements available within operational requirements)

Work Type: Ongoing and Multipletemporary opportunities until June 2028 with a possibly of extension (travel to Parramatta is required)

Building Commission NSW

Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry.

Building Commission NSW is not only the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the State's housing targets.

Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, Building Commission NSW cultivates a culture of integrity and responsibility.

About the Role

We are seeking proactive and adaptable Regulatory Operations Officers to join our high-performing teams within Licensing and Accreditation. These roles will support one of our two core areas: Building Licensing or Building and Development Certifiers Registration. These roles will operate in a high-volume, customer-focused environment and be responsible for assessing and determining complex and escalated licence and registration applications in accordance with one of the following key pieces of legislation:

• Home Building Act 1989
• Building and Development Certifiers Act 2018

You will contribute to broader team efforts, including handling high-profile and sensitive matters, supporting continuous improvement, and enhancing regulatory outcomes.

Key Responsibilities

• Assess and determine complex and escalated licence or registration applications.
• Communicate clearly and professionally, both in writing and verbally, with strong attention to detail.
• Manage multiple tasks and deadlines effectively, especially when dealing with sensitive or high-profile matters.
• Provide expert advice and evaluation of complex licensing and registration matters in line with legislation, policies, and procedures.
• Interpret and apply a wide range of legislation to support sound regulatory outcomes.
• Deliver quality customer service in roles where decisions impact individuals or businesses.
• Support, mentor, and guide team members to achieve shared goals and business outcomes.
• Contribute to continuous improvement initiatives and respond to evolving customer needs.

To Succeed in This Role, You Will Demonstrate

• Strong verbal and written communication skills, especially when navigating complex or contentious issues.
• Excellent organisational and time management abilities, with a focus on prioritising tasks effectively.
• Ability to thrive in a fast-paced environment while maintaining accuracy and consistency.
• High attention to detail and resilience to meet tight deadlines.
• Proven capability to quickly learn and apply technical knowledge to licensing decisions.
• A flexible and positive approach to teamwork, consistently contributing to group objectives.
• Sound analytical thinking and decision-making abilities.
• Experience in a regulatory, licensing or compliance environment.
• Familiarity with systems such as Loris, Objective, GLS, Amanda, and Trim is highly desirable.

Work Environment

We support a hybrid working model with flexible arrangements, though this role is primarily office-based. A Talent Pool will be created for up to 18 months to fill future temporary and ongoing roles.

How to Apply

Please submit a:

• resume of no more than 5 pages, and
• cover letter of no more than 2 pages demonstrating your capability for the role.

Salary Grade 05/06, with the base salary for this role starting at $99938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 24th November :59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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