Customer Excellence Specialist

1 week ago

Brisbane, Queensland, Australia Kuehne & Nagel Full time $80,000 - $120,000 per year
Your primary objective will be to organize the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions and responding to complaints while ensuring the profitability of orders, correct invoicing and data quality. Your Role
We want to be the best company to work for. You will play a key role in driving customer excellence. Start your day by reviewing customer requests; are we competitive both commercially technically in order to attract them in line with our pricing strategy. Consult with your internal and external subcontractors to ensure customer opportunities are well pursued with competitive proposals in line with our capabilities. Ensure that new customers are being on-boarded in compliance with our customer excellence process that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders and customers to review progress, ensuring a focus on continuous improvement and high customer retention rates. Your Responsibilities
  • To make all suitable relevant arrangements for shipment handling independently (not limited to heavy
    lift and oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
  • To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
  • To ensure accurate timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
  • To prepare spot quotations, data for tender documents actively participate in commercial support.
  • To complete all tasks administration relating to local services such as trucking, warehousing services
    including full hub operations, cargo surveys etc. where applicable.
  • To complete all required file administration including documentation, billing, and vendor invoices/ebills
    acknowledgement weekly forwarding sub-ledger (FSL).
  • To take appropriate corrective action /or notify relevant person office to prevent a re-occurrence of
    customer complaints.
  • To report incidents hazards as per the relevant working instructions.
Your Skills and Experiences
  • 5 years of experience in customer service or operations management.
  • Proven track record of implementing process improvements and driving operational excellence.
  • Excellent communication and interpersonal abilities.
  • Proficiency in customer service software and CRM systems.
  • Analytical and problem-solving skills.
  • Ability to manage multiple projects and meet deadlines.
  • Customer-focused mindset with a commitment to delivering high-quality service.

About Kuehne Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application.

CONTACT

Nicholas Ng

***********@kuehne-

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