Sales & Client Care Consultant

Job Title: Sales & Client Care Consultant

Company: En Gold

Location: Armadale, VIC

Job Type: Full-time Basis

About Company:

En Gold is located in Armadale, VIC, and strives to create a platform of thoughtfully crafted wares by offering a selection of works from around the world, alongside our own designs. En Gold supports slow interiors by producing in limited quantities to ensure we minimise waste and promote conscious consumption.

En Gold is committed to searching the world to offer a distinguished aesthetic to our customer and provide pieces that can be cherished for a lifetime.

Key Responsibilities:

As the Sales & Client Care Consultant, some of your responsibilities are, but not limited to.

1. Sales Growth and Business Development:

• Develop and implement strategic plans to expand the trade and retail client base and increase sales revenue within the Australian market, whilst meeting the sales target

and KPI.

• Facilitate customer sales enquiries via different platforms and in-store sales.

• Assist customers in selecting the right furniture pieces, coordinating delivery, and ensuring proper installation.

• Facilitate retail sales of homewares and the sister brand Yō̄li.

• Identify new business opportunities, potential partnerships, and collaboration prospects with interior designers, architects, contractors, and other trade professionals.

• Collaborate on store events and marketing initiatives to drive sales and meet sales targets.

• Maintain and analyse weekly, monthly and yearly reports to ensure the department is on track to meeting its goals.

• Bring ideas and solutions to meetings to assist with reaching sales and company goals.

2. Client Relationship Management:

• Build and maintain strong, long-term relationships with trade, designer clients, and other retail customers – understanding their unique preferences, requirements, and

project timelines.

• Act as the main point of contact for all trade-related inquiries, providing prompt and professional assistance via phone, email, and online meetings if needed.

3. Product Knowledge and Expertise:

• Stay updated on the latest trends, designs, and features in the furniture industry, maintaining a comprehensive understanding of our product offerings and capabilities.

• Educate clients on the product designs, features, and benefits of En Gold furniture collections, assisting them in selecting the most suitable solutions for their projects.

• Maintaining the En Gold Gallery's visual representation and merchandising.

4. Project Coordination and Support:

• Collaborate closely with internal teams, including sales, design, logistics, and customer service, to ensure seamless sales and clients' project execution and timely delivery

of products.

• Provide proactive support and guidance to clients throughout the project lifecycle, from initial concept and product selection to delivery and installation.

5. Customer Satisfaction and Retention:

• Anticipate and address any issues or concerns raised by trade clients promptly, striving to exceed their expectations and deliver exceptional service at every interaction.

• Proactively follow up with clients post-project completion to gather feedback, address any outstanding issues, and nurture ongoing relationships to drive repeat business and referrals.

6. Client Care Duties:

• Work closely with the logistics department to get updates on customer orders to satisfy customer expectations and deliver in a timely manner.

• Ensure property documentation is met for maintaining and tracking orders.

• Take the initiative to trouble shoot errors on orders, such as obtaining clear freight instructions and fees, if necessary, to ensure a smooth customer experience.

• Be proficient in using DEAR, to maintain inventory tracking and assisting with customer enquiries.

• Ensure correct documentation of warranty matters occurs to ensure correct record keeping and assist the Client Care Supervisor with effectively communicating concerns to

manufacturers.

• Effective troubleshooting when solving and promising a resolution to customers to ensure both the company's needs are met and the relationship with the customer is

maintained.

• Educate customers on our product and navigate them through queries relating to misuse or natural wear and tear

• Work closely with the Client care supervisor to ensure they are across actioning any necessary tasks that come under their role.

Benefits:

• Join a respected and highly desired furniture brand in the industry.

• Become part of a supportive and close-knit team.

• Enjoy a company culture that values creativity, innovation, and collaboration.

• Receive excellent bonus structures based on performance.

• Exclusive staff discount on furniture products.

• Earn an additional week of annual leave upon completing 12 months of employment.

• Opportunities for personal and professional growth.

At En Gold, we uphold and take ownership and pride in our company's core values.

Authenticity is the foundation of our brand's personality. We are passionate of our origin and history, and what makes us one of a kind.

Community: Our commitment to sustainability and care for our environment and community is lasting. achieved by social consciousness, slow interiors, and dedicated focus on true artistry.

Growth: In our people, our brand, our product, and vision.

Integrity: We believe in and uphold each other, our artistry, and our product, which immerses our in unity.

Uniqueness: Offering a home for one-of-a-kind creations, which fosters individuality within our team and service.

If you are passionate about furniture and interior design and have experience in sales and customer service, we encourage you to apply for this exciting opportunity.

Thank you in advance. Shortlisted candidates will be contacted.