Head of Quality, Claims and Compliance

About the opportunity:

embarc is a leading Disability Employment Services (DES) and Inclusive Employment Australia (IEA) service provider that proudly offers a personal and tailored approach to supporting people with disability, illness or injury on their employment journey.

Reporting to the Chief Operating Officer – Employment and Enterprises, the Head of Quality, Claims and Compliance oversees all contract and compliance related activity for embarc. This senior leadership role calls for someone with exceptional analytical skills and extensive experience in translating industry standards and legislative requirements into realistic and achievable business processes and procedures. More broadly, your business acumen and strategic outlook sees you support the financial viability, growth and continued success of embarc.

The role also encompasses a broad range of operational outcomes, including:

• Preparing and analysing data that can inform strategic decisions and opportunities for growth.
• Managing all service delivery requirements regarding outcome performance for Inclusive Employment Australia (IEA).
• Developing and maintaining a strong working relationship with state and federal governments.
• Ensuring all communication and documentation with state and national bodies is completed accurately and on time.
• Actively leading all processes associated with internal and external audits of IEA and Disability/social enterprises, ensuring sector leading compliance.
• Developing and implementing a governance framework enabling consistent service delivery within IEA frameworks.

As the successful candidate you will have:

• Demonstrated leadership and management capabilities and experience in leading, developing, and motivating teams to achieve excellence in performance.
• Demonstrated knowledge and extensive experience in the management and delivery of Disability Employment or Enterprise Services, including the embedding of change management and quality improvement outcomes.
• Highly developed analytical, communication and interpersonal skills, including a demonstrated ability to research, analyse and interpret information and communicate effectively across a diverse range of audiences (including presentations, articles, reports and resources).
• Proven ability to develop positive and productive working relationships with internal and external stakeholders and negotiate with confidence to support organisational goals and outcomes.

Why work with us?

At embarc, we believe your workplace should reflect your stories, your goals, your strengths and your growth. That's why we offer a suite of benefits, rewards and recognition programs that offer something for everyone.

When you join our team as the Head of Quality, Claims and Compliance, you can expect:

• An attractive remuneration package starting at $150,000 (plus superannuation).
• All the resources you need to succeed, including a laptop, mobile phone, and access to company vehicles.
• Generous salary packaging benefits of up to $15,900 for living expenses plus $2,650 for meal entertainment and venue each FBT year.
• Extra rest and recreation with 5 weeks of annual leave per year.
• An additional paid day off for your birthday.
• Flexible public holiday leave options to celebrate recognised days of religious or cultural significance.
• Access to an abundance of professional development opportunities.
• Access to a free reputable and confidential Employee Assistance Program for you and members of your immediate family.

Our embarc footprint spans New South Wales, Australian Capital Territory and Victoria. However, we offer the flexibility for this role to be based anywhere across Australia.

Apply now:

To be considered for this opportunity, please submit a cover letter and resume detailing the skills and qualities that make you a suitable candidate for this position.

If you have any questions or would like further information about the role, please contact our Chief Operating Officer - Employment and Enterprises, Mathew McIntyre,

Applications close 5.00pm, Monday 1 September 2025. However, shortlisted candidates may be contacted earlier than the closing date upon receipt of suitable applications.