Guest & Services Manager

2 weeks ago

Lismore Far North Coast, Australia Sun Ranch Full time $60,000 - $80,000 per year

Position Title: Guest & Services Manager (Full-Time)

Days/Hours: Tuesday – Saturday. Hours are dependent on operational needs.

Location: 17 Byron Creek Road, Coopers Shoot, NSW, Australia

Reports to: Active Owners

Company Description

Sun Ranch is a design-led boutique micro resort located in the Byron Bay hinterland, offering luxury stays, exclusive events, and unforgettable weddings on 55 acres of regenerated farmland. The resort features curated interiors that blend '70s California nostalgia with Spanish influences and provides stellar gathering spaces. Guests can enjoy relaxed ranch-style hospitality, complete with salty margaritas, fresh-brewed coffee, and market-fresh ranch breakfasts. Sun Ranch is an ideal destination for couples, creatives, and corporate retreats, providing a perfect escape into the rhythm of ranch life.

Role Description

The Guest & Service Manager is the heart of Sun Ranch's guest experience. This role ensures the energy, tone, and culture across the Ranch consistently reflect the brand. You'll act as a supportive leader on the floor, especially during peak periods. The guest & services manager is the face of Sun Ranch for our onsite guests. Ensuring the guest experience from check-in to farewell is seamless, warm and aligned with the Sun Ranch spirit. You'll oversee daily operations and help cultivate an environment where both staff and guests feel genuinely cared for. Collaborating with all departments, ensuring that Sun Ranch's energy, ambience, and guest interactions consistently exceed expectations

Qualifications

  • Strong customer service & guest satisfaction focus
  • Excellent communication & interpersonal skills
  • Experience with reception and front-of-house duties
  • Supervisory & team leadership skills
  • Highly organised, able to multitask effectively
  • Strong problem-solving skills & attention to detail
  • Background in hospitality and/or hotel industry (preferred)
  • Bachelor's degree in Hospitality Management or related field

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