Case Manager

2 days ago

Caboolture, Queensland, Australia Lutheran Services Full time $48,930 - $63,000 per year

Reconnect Case Manager – Intercept Community Services | Support Young People to Stay Connected, Safe and On Track

Join Intercept Community Services as a Reconnect Case Manager, where you'll provide early intervention support to young people aged 12–18 who are at risk of homelessness or family breakdown. This is meaningful work that helps young people stabilise their living situation, stay engaged in education, and build stronger family and community connections.

Full Time Role

Location: Caboolture - QLD

Remuneration: $ $48.93 ph + Super + Salary Packaging+ Access to staff discounts & benefits

About the Reconnect Program:

The program supports both the young person and their family or support network, helping them navigate difficult circumstances and build sustainable solutions. Reconnect offers counselling, mediation, and practical support to young people who are:

  • at risk of becoming homeless
  • couch surfing
  • experiencing family conflict
  • disengaging from school
  • in need of support to access training, employment or accommodation

What You'll Be Doing:

  • Provide case management, counselling and mediation to young people and families
  • Conduct holistic assessments and create client-led support plans
  • Deliver evidence-based therapeutic interventions
  • Assist young people to access accommodation, education, training and community supports
  • Facilitate group work, life skills programs and psychoeducation
  • Work flexibly, including outreach in the community and home settings
  • Develop strong connections with local schools, services, and referral networks
  • Maintain accurate case notes, data entry, and reporting requirements

What You Bring:

  • Experience supporting young people and/or families through case management
  • Strong knowledge of youth development, family systems, risk factors and intervention models
  • High-level communication, engagement and de-escalation skills
  • Ability to work autonomously and collaboratively within a multidisciplinary team
  • Confidence using Microsoft Office and case management systems
  • Essential: NDIS Worker Screening | Blue Card (Working with Children Check) | QLD Driver's Licence
  • Desirable: Human Services, Social Work, Psychology or related qualification

Why Choose Us?

  • Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
  • Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
  • Employee Assistance Program for wellbeing support.
  • Fitness Passport – Stay active with discounted Gym Memberships for you and your family.
  • Ongoing Training & Development opportunities to grow your career

About Us:

Part of Lutheran Services, Intercept is a not-for-profit community organisation that provides early intervention and prevention services for young people and their families. Whether you are having trouble at school, coping with homelessness, living independently, want to access education options or deal with mental health or disability we are there for you. Intercept deliverers targeted support programs, unique to young people and their families' individual circumstances, that support them to achieve their goals/improve quality of life.

How To Apply:

To apply for the role, please attach a cover letter, your resume, complete the application form and the questions below. To view the position description please click here.

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