Warranty Manager

6 days ago

Caboolture, Queensland, Australia Big Dog Builds Pty Ltd Full time $80,000 - $120,000 per year

Warranty Manager

Big Dog Builds HQ, Caboolture QLD | Full Time | Stable Long-Term Role | Australia's Best Awarded After-Sales Truck Mod Shop

Help us keep customers stoked long after handover. You'll own the warranty & aftercare journey for Australia's most dialled-in American truck builds—triaging issues, coordinating fixes, and closing the loop with suppliers and our workshop.


Why Big Dog Builds?

  • Impact that matters: Your decisions protect our reputation and keep customers on the road.
  • Growth: Clear path to Senior Warranty & Aftercare or Quality/CI.
  • Tools & support: Modern ERP/CRM and a practical, no-ego team.

What You'll Do

  • Be the first point of contact for warranty/aftercare requests; log, triage and schedule rectifications.
  • Coordinate technicians, parts and suppliers; manage back-charges/credits.
  • Keep customers in the loop with clear timelines and updates.
  • Track first-time-fix, time-to-close and cost; publish trend reports and feed improvements to R&D/Workshop.
  • Run 30/90/180-day post-handover check-ins and maintain accurate records (photos, findings, sign-offs).

What You'll Bring

  • 3–5+ years in warranty/after sales/service coordination & management (automotive/mechanical preferred).
  • Working knowledge of Australian Consumer Law and warranty principles.
  • Confident with ERP/CRM and tidy documentation habits.
  • Calm, factual communicator who can be empathetic with customers and firm with suppliers.

Nice to Have

  • 4x4 or accessories/fit-out experience, or light mechanical/electrical knowledge.
  • Basic data/BI skills for trend reporting.

How We Hire

  1. Quick intro call (15–20 min)
  2. Practical case: triage a sample claim and outline your plan
  3. On-site workshop tour & team chat
  4. References & offer

Apply: Email with your CV (or LinkedIn) and 5–10 lines on a warranty win you're proud of.

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