Pet Service Consultant

2 days ago

Newcastle, New South Wales, Australia Pacific International Insurance Pty Ltd Full time $60,000 - $90,000 per year

At Pacific International Insurance, we're driven to provide our customers, communities, and partners with soft landings when they need it most. As part of our dedicated Pet Insurance team, you'll play a vital role in supporting pet owners across Australia with care, empathy, and expert service.

We're looking for a Pet Service Consultant who can deliver exceptional customer experiences supporting policyholders with enquiries, resolving issues, and ensuring our customers feel valued and understood.

This role is based in our Newcastle office, with on-site parking provided.

About the role …

  • Be the first point of contact for our pet insurance customers via phone, email, and digital channels.
  • Provide clear, accurate information on policies, coverage, and procedures.
  • Process policy updates, renewals, amendments, and cancellations efficiently.
  • Resolve customer issues with empathy and professionalism, liaising with claims, underwriting, and finance teams when needed.
  • Ensure compliance with industry regulations and maintain accurate records.
  • Stay informed on product updates and system processes, identifying opportunities for improvement.
  • Collaborate with colleagues to continuously enhance the customer experience and team culture.

About you …

  • Experience in customer service, call centre, or sales environments.
  • High levels of emotional intelligence and empathy, you genuinely care about people and pets.
  • A customer-first mindset, with confidence to ask questions and uncover customer needs.
  • Strong communication skills, both written and verbal.
  • Computer literacy with the ability to multitask across systems while engaging with customers.

Bonus points if you have:

  • Persuasive problem-solving skills and resilience under pressure.
  • Excellent interpersonal skills and adaptability in a fast-paced environment.
  • A passion for supporting pet health and wellbeing.

Why you will love working with us…

  • Competitive remuneration and variable rewards
  • Supportive and collaborative hybrid work environment that values work-life balance
  • Wellbeing Program offering EAP and annual wellbeing reimbursement
  • Volunteer and support opportunities to make a difference in your local community
  • Reward and Recognition Program offering both monetary rewards and additional leave at key service milestones
  • A mission-driven company focused on the wellbeing of pets and their people
  • A supportive, values-led culture where care and integrity come first
  • The chance to shape a growing business with real leadership influence

If you're passionate about helping people and their pets, and you thrive in a customer-focused role, we'd love to hear from you

Apply now and be part of something meaningful at Pacific International Insurance or contact Georgi Evans on

  • Claims Consultant

    6 hours ago

    Newcastle, New South Wales, Australia Pacific International Insurance (AUNZ) Full time $60,000 - $80,000 per year

    About UsAt PD Pet AU, we are dedicated to providing our policyholders, partners, and communities with soft landings during life's most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we're proud to deliver support with empathy and expertise.About the RoleWe're seeking aPet Claims Consultantto join our Claims team....

  • Claims Consultant

    4 days ago

    Newcastle, New South Wales, Australia PD Insurance Australia Full time $60,000 - $90,000 per year

    About UsAt Pacific International Insurance, we are dedicated to providing our policyholders, partners, and communities with soft landings during life's most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we're proud to deliver support with empathy and expertise.About the RoleWe're seeking a Pet Claims Consultant...

  • Sales Consultant

    2 days ago

    Newcastle, New South Wales, Australia Renewable Industries Full time $40,000 - $80,000 per year

    About the role Join our dynamic team at Renewable Industries' as a Sales Consultant. This exciting opportunity is based in Newcastle, NSW and offers the chance to kick-start your career in sales without prior experience. As a Sales Consultant, you will play a crucial role in promoting our innovative renewable energy solutions to residential and commercial...

  • Production/Fork Operator

    2 days ago

    Newcastle, New South Wales, Australia Manpower Australia Full time $45,000 - $60,000 per year

    Our client is a world leader in designing and developing innovative solutions for pet food manufacturers and they are currently requiring Production Operators to work on their site at Beresfield.The role includes the following: -Running of productionPackaging productBreaking up frozen raw materialLoading & unloading of trucksCompletion of paperworkYou will...

  • Recruitment Consultant

    4 days ago

    Newcastle, New South Wales, Australia 360 Personnel Full time $60,000 - $90,000 per year

    Recruitment Consultant – Blue Collar (Temporary Workforce Solutions)360 Personnel is a leading Australian recruitment agency with a strong national footprint and a proven track record in delivering tailored workforce solutions.We are seeking an experienced Recruitment Consultant to join our professional staffing division in Newcastle NSW, specialising in...

  • Senior Environmental Consultant

    2 weeks ago

    Newcastle, New South Wales, Australia SLR Consulting Full time $80,000 - $120,000 per year

    About the business and the roleSLR Consulting is an international environmental consultancy with a globally recognised reputation for providing high quality tailored services.  With 1000 staff in APAC across 23 Disciplines, we provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of...

  • Emergency Medicine Consultant

    6 hours ago

    Newcastle, New South Wales, Australia Mediix Full time $120,000 - $180,000 per year

    Job Title: Emergency Consultant - FACEMLocation: Regional NSWPosition Type: Full TimeAbout the Role:We are currently looking for an experienced Emergency Consultant to join team in a well-known regional health service located just 1.5h from Sydney. As an Emergency Consultant, you will have a vital role in guaranteeing the provision of emergency services that...

  • Head of Sales and Distribution

    2 weeks ago

    Newcastle, New South Wales, Australia Pacific International Insurance (AUNZ) Full time $90,000 - $120,000 per year

    AtPacific International, we believe in more than just insurance, we providesoft landingswhen our customers, and our team need it most. As a purpose-driven, Australian-owned insurance company, we're growing fast and looking for aHead of Sales and Distributionwho thrives on leading teams, delivering excellence, and putting care at the heart of every decision...

  • Rehabilitation Consultant

    2 days ago

    Newcastle, New South Wales, Australia ORS Group Full time $90,000 - $120,000 per year

    Are you passionate about making a real difference in people's lives?Do you want to lead transformative changes and support client work participation?Join ORS Group as a Rehabilitation Consultant and become a vital part of a growing national team dedicated to helping injured clients reclaim their independence and wellbeing.As a Rehabilitation Consultant With...

  • Junior HR Consultant

    9 hours ago

    Newcastle, New South Wales, Australia Effective HR Full time $60,000 - $80,000 per year

    We're a medium-sized Human Resourcing Consulting company committed to ensuring that our clients are not only legally compliant but also thriving as employers of choice. Despite our growth we continue to provide a tailored and boutique HR services to our clients.Our HR Consultancy specializes in Human Resources, Industrial Relations, Payroll Auditing, HR and...