Support Coordinator

3 days ago

Hervey Bay QLD, Australia Kanda Full time $60,000 - $90,000 per year
  • Business Commitment | Ongoing Support Coordination
  • Navigation Services | Get future ready for a career in Navigation Services
  • Permanent Full-Time or Part Time Roles available | Hervey Bay based

As a Support Coordinator at Access Support Coordination, you will guide participants in implementing their NDIS plans, ensuring they understand their options to make informed choices. You will coordinate the implementation of these supports, optimising capacity and funding management.

This position can be full-time or part-time.

Key Responsibilities

  • Build a connected life for people outside of funded support.
  • Guide participants as they implement their NDIS plans, helping them understand options to make informed choices.
  • Coordinating the implementation of these supports, ensuring capacity and funding management are optimised.
  • Support participants to collect key evidence that supports their changing needs, and funding requests when required.
  • Explore meaningful opportunities in recreation, employment, housing, and more to enrich their lives.
  • Ensure mainstream services step up and fulfill their commitments.
  • Providing regular, insightful reports to the NDIA and participants on progress and achievements.
  • Achieve all relevant KPIs, including billable hours.

About You

  • Qualifications in social work, disability, mental health, or a related field.
  • Experience in support coordination, case management, or similar.
  • In-depth knowledge of the NDIS and its range of services.
  • Confident in meeting KPIs including billable hours (highly regarded).
  • Outstanding communication skills for diverse participants, providers, and stakeholders.
  • A natural problem-solver, multi-tasker, and decision-maker with keen attention to detail.
  • Hold or willing to obtain: A Blue Card and NDIS Worker Screening Clearance.

What We Offer

  • A supportive, close-knit team that values your contributions.
  • Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
  • Monthly RDOs, giving an additional 12 days of leave per year
  • Flexible work arrangements to support work-life balance
  • Employee recognition programs, including Employee of the Month and service awards
  • Genuine opportunities for career growth and progression

Want to chat about this role?

Reach out to Charlotte – Talent Acquisition Specialist

Email: Phone:

Kanda is committed to creating and maintaining a child safe organisation.

We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome — they're essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Treehouse Innovative Families — because great people build great organisations.

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